Assistant Guest Relations/Club Millesime Manager

Job description / Role

Assistant Guest Relations/Club Millesime Manager

We are looking for an Assistant Guest Relations/ Club Millesime Manager to be an effective part and a great assist to the Front Office department and help in the development of the hotel.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Fully in charge of the Club Millésime overall operation.
- Controls the proper work of the overall Club operation (Welcome Desk & Lounge) to ensure that the Club Millésime standards & procedures are properly applied.
- To be present in the lounge during breakfast time and happy hour time, to play "Public Relation" role.
- Ensures the team has good knowledge of the Club, especially the VIP movements, standard & Procedure;
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests' requirements and inquires
- Oversee and coordinate all arrivals and departures of special guests especially the VIPs
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
- Examine activities logbook, assign tasks appropriately and implement control schedule daily

Requirements

Your experience and skills include:

- Minimum experience of two years in a similar role in 5-star Luxury Hotel.
- Knowledge in MS Office and Opera system.
- The ability to work under pressure, multitask and can think outside the box to create a magnifique experience for each guests.
- Strong verbal and written communication skills and pride in personal presentation.
- A people person who is able to make genuine connections with their colleagues and guests.
- A genuine passion for customer service with a strong focus on always making our guest's feel welcome during their stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.