Assistant Guest Relations Manager

Job description / Role

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Guest Relations Manager, ensuring we provide the highest level of guest satisfaction for our Fairmont guests.

What is in it for you:
- Accommodation and meals provided
- Transportation to & from the hotel
- Medical & Life Insurance
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Ensure that all Front Office Standards Operating Policies and Procedures adhere
- Ensure procedures are being met or exceeded on a daily basis for all Fairmont Guests
- Coordinate the Arrival, Stay and Departure experience to ensure a seamless experience
- Liaise with all key departments to gather the correct information
- Communicate relevant information and special requirements to all departments to ensure the expectations of all Fairmont VIP Guests are exceeded
- Work directly with the Front Office operation to ensure a seamless experience
- Create Daily and Weekly reports highlighting the upcoming arrivals and in-house Guests
- Review arrivals for the next ten days on a daily basis
- Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met
- Assist VIP and high-profile Fairmont President's Club Guests with the preparation of activity itineraries and ground transportation when applicable
- Ensure Front Office and Accounting colleagues are aware of special billing arrangements
- Perform pre-arrival communication to VIPs and other Fairmont Guests when necessary to ensure the correct information is obtained
- Contact Guests during their stay and assist with any needs that arise
- Ensure all billing is correct and delivered the night prior to departure; schedule check-out services with the Guest Services team
- Review all Fairmont VIP guest incidents and ensure proper follow-up is completed with the relevant departments.
- Assume Manager On Duty shifts when needed

Requirements

Your experience and skills include:
- Minimum 2 years' previous Management Experience in Front Office operations
- Degree in Hospitality Management is an asset
- Strong communication skills in English (verbal & written)
- Fluency in Russian language is a must
- Exceptional interpersonal and organizational skills; written and verbal communication skills
- Knowledge of computerized Front Office systems is required with emphasis on Micros-Fidelio-based programs.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
- Enthusiastic team player, with strong self-initiative
- Strong guest service orientation and training skills background required.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Strong guest service orientation and training skills background required.
- Ability to work independently and priorities responsibilities

Your team and working environment:
- Be a part of our multicultural team.
- Enjoy nature as our location provides majestic mountains in the northern Fujairah.

Visa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.