Assistant Housekeeping Manager

Job description / Role

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Come as you are & join the 25h tribe.

Job Description

How does your working day look like ...

• Responsible for entire housekeeping operations
• Ensuring adherence to security and safety procedures by the team
• Manages staff productivity, ensuring all work is performed with optimal manpower as required
• Training and mentorship of the housekeeping supervisors
• Establishing training plan for the department
• Attending to staff concerns and addressing needs
• Attending to guest concerns and addressing needs
• Interacting and liaising closely with counter departments - Front Office, Engineering, F&B, S&M, HR and Security
• Occupancy forecasting and planning the schedule
• Conducting service provider assessment for all contracts in place
• Attending operation meetings
• Conducting briefings with supervisors
• Initiating individual performance appraisals
• Quality management through forensic analysis and investigation of repeated concerns and continuous implementation of service improvement initiatives
• Supporting the laundry operations
• Organizing immediately the guest needs under intimation to EHK/Executive
• Managing guest requests, inspecting including VIP amenities and communicating them to the relevant team members
• Inspection of public areas back of house and front of house including carpark, pantries and stores
• Spot checking attendants
• Executing assigned departmental key performance indicators
• Active participation and representation of the department in all hotel related events
• Initiating monthly rewards celebrations

Qualifications

Your personality counts more than your CV ...

• Strong communicative English skills in speaking, reading and writing
• Computer skills for Outlook emails, Excel, Word and PowerPoint presentation
• Leadership skills - good judgement
• Ability to work in a fast-paced environment while maintaining a high level of attention to detail
• Ability to handle multiple tasks simultaneously
• Proficiency in using housekeeping management software; OPERA knowledge preferred
• Knowledge of cleaning techniques, equipment, and safety standards

Additional Information

What's in it for you ...

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.