Assistant HR Manager - Novel Hotel City Center

Job description / Role

The Assistant HR Manager assists in managing and executing human resources functions at Novel Hotel City Center. The role supports recruitment, employee relations, training, performance management, and HR administration while ensuring compliance with labor laws and hotel policies. The position plays a key role in fostering a positive work environment and supporting operational excellence setting.

Key Responsibilities

Recruitment & Staffing
• Support in recruitment planning, sourcing, interviewing, and selection of hotel employees.
• Coordinate onboarding, orientation, and induction programs for new hires.
• Maintain recruitment records and employment documentation.

Employee Relations
• Assist in handling employee grievances, disciplinary actions, and conflict resolution.
• Promote positive employee relations and adherence to hotel policies and procedures.
• Support investigations and counseling sessions when required.

Training & Development
• Coordinate and track training programs including induction, service quality, compliance, and skills development.
• Maintain training records and assist in evaluating training effectiveness.
• Support departmental training initiatives.

Performance Management
• Assist in administering performance appraisal processes.
• Monitor evaluation timelines and provide support to department heads.

Payroll & Benefits Administration
• Coordinate with payroll to ensure accuracy of attendance, leave, overtime, and employee data.
• Assist in administering employee benefits, insurance, and statutory entitlements.

HR Administration & Compliance
• Maintain accurate employee files, HR systems, and reports.
• Ensure compliance with labor laws, hotel standards, and health & safety regulations.
• Support audits, inspections, and HR reporting requirements.

Employee Engagement & Welfare
• Assist in organizing employee engagement activities, events, and recognition programs.
• Support staff welfare initiatives and maintain staff facilities where applicable.

• Proven experience managing the HR department independently
• Minimum of two years’ experience in a mid-senior or Assistant HR Manager role
• At least three years of overall HR management experience within the hotel industry
• Hands-on experience in payroll management
• Strong knowledge of UAE Labour Law and related regulations
• Bachelor’s degree in human resources or a related field
• Demonstrated experience in talent acquisition and employee retention initiatives
• Ability to develop, implement, and maintain HR policies and procedures
• Experience in performance management and employee relations
• Proficiency in HRIS and MS Office applications
• Excellent communication, interpersonal, organizational, and leadership skills
• Ability to work effectively in a multicultural environment

About the Company

The National Corporation for Tourism & Hotels core values of respect, integrity and service excellence are the code by what it works.

Coupled with recognition, award and partnership; the NCT&H has set a new gold standard in Abu Dhabi resort hotel operations, transport, retail, and catering and support service excellence