Assistant Information Technology Manager

Job description / Role

Overview/basic function

Assisting the IT manager to manage and organize the IT sector of the operation to the highest professional standards and in accordance with the established procedures as issued by the management, the group IT director, and the hardware and software manufacturers. Executes assigned tasks independently and with the necessary confidentiality demanded for this position. Administers the entire system and follows up hardware and software problems. Instructs users on new applications. Introduces newcomers to the system and signs them in if their position so requires. Assigns, changes, or deletes access codes and ensures their confidentiality. Assists guests in solving internet-related issues.

Responsibilities

• Complies with all pertinent policies and procedures.
• Exhibits managerial abilities and team-leading skillsets.
• Works towards implementing the corporate manuals and follows the corporate manuals at all times.
• Is aligned in all activities with the corporate vision, mission, and values.
• Assists the IT manager and director of finance in all matters.
• Plans and sets targets for IT matters.
• Establishes clear IT procedures for each user group.
• Coordinates technical guidance to users in concert with the electronics engineer.
• Assists in the development of IT modifications and updates including the implementation thereof.
• Searches for areas of improvement in the existing system with new adjusted software and hardware.
• Works with lead users to regularly evaluate business systems.
• Ensures consistent documentation of all software development and technical projects.
• Prepares and/or helps in the preparation of users' operational manuals including checklists and procedures to be followed by the users.
• Controls, reviews, and continuously evaluates the existing configuration.
• Monitors and controls the relationship between the property and the computer companies with regards to maintenance contracts and purchase of supplies.
• Follows courses in order to constantly update knowledge for the systems in use in the property.
• Reviews requests for new applications in cooperation with the electronics engineer.
• Coordinates installation of new hardware, peripherals, and software with the electronics engineer.
• Keeps the work environment clean and proper at all times.
• Carries out duties that may from time to time be assigned by the financial controller and the managing director.
• Complies with all standard operating procedures of the IT department and the rules and ethics provided by the hotel training and guidance at all times.
• All internal and external communications should be shared with the IT department at all times, including but not limited to email, social media communication, telephone calls, etc.

Qualifications

• Experience: Minimum 3 years experience as IT supervisor at a 5-star hotel.
• Education: Bachelor degree in IT; professional certification preferred.
• General skills: Positive attitude, hard worker, team player.
• Technical skills: Sun system, Micros, Opera, Active Directory, networking, maintenance, email writing skills.
• Language: Required to speak, read, and write English fluently; other languages preferred.
• Physical requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.