Assistant Manager

Job description / Role

Summary

Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Assistant Manager - Guest Relations Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary

As an Assistant Manager - Guest Relations Villas at Dubai Creek Resort, you will assist the Rooms Manager - Villas. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt's high service standards.

Key Responsibilities:

• Supervise and lead host/hostess, concierge, and bell services
• Ensure seamless check-in/check-out processes and handle guest requests efficiently
• Train and mentor your team to provide exceptional customer service
• Coordinate with housekeeping, reservations, front office, and other hotel and club departments to optimize guest experience
• Monitor villa inventory, occupancy levels, and revenue management strategies
• Handle billing, payments, and financial transactions accurately
• Maintain compliance with Hyatt policies, brand standards, and safety procedures
• Resolve guest concerns promptly and professionally

Qualifications

Requirements:

• Previous experience as a team leader, supervisor, assistant manager front office, or similar roles in the hospitality industry
• Strong leadership, communication, and problem-solving skills
• Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)
• Ability to work flexible hours, including weekends and holidays
• A degree in hospitality management or a related field is preferred

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.