Assistant Manager - Acquiring Fraud Risk Control

Job description / Role

• Perform merchant acquiring fraud control and monitoring activities ensuring that fraud losses are minimized, fraud risks are controlled on a proactive basis, whilst complying with internal policies and procedures as well as rules regulations of payment schemes and regulators.
• Conduct data analysis on fraud metrics and detection system data; identify trends, anomalies and emerging risks in order to adjust the team’s tactical responses.
• Perform regular behavior monitoring of merchants in the high-risk sector as well as the ecommerce portfolio and advise the Manager Card fraud accordingly so that strategic responses may be taken.
• Rules Management Define, test, and implement new and adjusted fraud detection rules to ensure that fraud rule performance is maintained within predefined parameters.
• Conduct regular analysis on Merchant fraud patterns and make rule change recommendations to the Manager Card Fraud, in order to improve the fraud detection and prevention rate.
• Investigations Team Management Allocate detected cases on daily basis, supervise investigations, provide guidance and support and manage case closures in order to maintain operations and ensure their completion within the agreed standards and turnaround times.
• Ensure that all data requirements are captured accurately and timely into the event data base /case register to enable further statistical and analytical use.
• Prepare periodic reports on merchant fraud performance and other metrics to inform various business and risk stakeholders in their decision making.
• Merchant Underwriting Quality Assurance.
• Run a quality review on the fraud risk assessment reports conducted by the investigation team to make sure that it complies with ‘Merchant Underwriting Policies’ and Procedures.
• Conduct regular on site awareness and training session for merchants on financial risks with regards to fraud in order to minimize fraudulent activities at their shop/website.
• Conduct merchant specific reviews and advise and support key account merchants in order to minimize their fraud rates and maximize their genuine transactions.
• Liaise with Law enforcement authorities, regulators and Payment schemes for all matters relating to merchant fraud and investigations to ensure that where appropriate legal action is instituted and that ADCB participates in industry and card scheme fraud prevention initiatives.
• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

Requirements

• Minimum of 5 years’ experience in card acquiring fraud prevention environment.
• Bachelor’s Degree in Law,Finance ,or Accounting.
• Microsoft Office (Word, Advanced Excel and PowerPoint)
• Written and Spoken English
• Card fraud risk control awareness and competency with experience in Acquiring
• Fraud risk monitoring system functionality, operation and parameters knowledge.
• Expertise and knowledge on market fraud trends
• Knowledge of card products, systems, authorizations, card scheme rules and transaction processes
• Experience in data query and analytics
• Accelerate Organisational Growth
• Drive a High Performance Culture
• Communicate & Collaborate for Success
• Build Sustainable Customer Relationships

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.