Assistant Manager - Customer Service

Viva HR Consultants

Dubai, UAE

Ref: OP262-18

Job description / Role

Employment: Full Time

Company: A top Distributor and Stockist of leading international brands of electrical products. The company is part of a renowned AED 1 Billion Business Group of UAE.

Purpose: To support Divisional Sales Managers and Sales Support Executives from Purchase Orders stage to customer stage to delivery of materials stage and after sales.

Key Responsibilities would include:
- Recording/inputting sales orders, reservations, cancellations, exchanges, hand-overs into the sales information system, along with full customer details/choices and send relevant emails and statements and update accounts as appropriate.
- Ensure the pending sales order excel sheets are completed and kept up to date on a weekly basis.
- Produce weekly and monthly reports for management team, within required deadlines. Produce monthly report spreadsheet.
- Liaise with sales executives and sales support executives, warehouse, transporters and customer sites regarding deliveries and provide statements, recording details of the same to assist the accounts department.
- Take telephone enquiries from prospective customers regarding both forthcoming and existing projects, creating a database for future use. Input customer enquiries into the CRM.
- Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested to do so.
- Working Relationships: Effective working relationships are an essential part of daily working life. The focus in this role is both:- Internal: Colleagues within Operating Division and External: Telephone communication – Site Managers, Purchasers, drivers etc.
- These are illustrative duties and the job holder will be expected to become involved in a range of work to enable the department to respond effectively to the requirements of the Company.

Salary & Benefts: AED 8 to 10k + yearly ticket & insurance card for self, spouse, and up to two children.

Requirements

- Diploma/Graduate In Electrical field with minimum 7 years of work experience, in which minimum of 2 years experience at similar level.
- Working currently as a Sales Administration Assistant Manager/Manager/Supervisor. Preferably from Electrical / Lighting / Building Materials industry.
- Proficient in MS Excel and Word.

About the Company

Viva HR Consultants is a fast-growing service provider in the field of Human Resources and Recruitment Outsourcing. Located in Dubai, we provide a wide array of HR Services for businesses and individuals across the world.

We specialize in turning first assignments into successful long-lasting business partnerships. Our vision is to deliver quality products and services to clients across the globe. We take pride in our core values of Integrity and Confidentiality. We are a very customer-centric organization and our entire team works very hard to achieve our primary goal of "Customer Delight" which results in our customers and clients coming back to us for more. We also strongly believe in building long-term mutually beneficial business relationships. We never promise what we cannot deliver and we never compromise on quality.

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Senior Draftsman salaries in UAE

Average monthly compensation
AED 9,000

Breakdown available for industries, cities and years of experience