Assistant Manager - Customer Service

Job description / Role

Position Title: Assistant Manager - Customer Service
Employment Type: Full Time
Salary: up to 12K AED all-inclusive depending on experience and qualifications plus duty meals
Job Location: Dubai, UAE

About the Client:
A top-tier hospitality & leisure group known for its exquisite offerings and unmatched service.

Job Description:
-Responsible for overseeing daily operations, ensuring exceptional service delivery, coaching team members, and maintaining high standards through effective processes and documentation.
-Ensure customer inquiries and issues are handled promptly, professionally, and in accordance with company standards.
-Track key performance indicators (KPIs) such as CSAT, First Response Time, First Contact Resolution, and NPS and generate and analyze reports to identify trends, service gaps, and improvement opportunities.
-Conduct coaching sessions to improve communication, product knowledge, and problem-solving skills.

-Open to Filipino nationals, from 40 years and below and must be fluent in English; Arabic is an added advantage.
-Bachelor’s degree in Business, Communications, or related field (or equivalent experience).
-At least 3 years of customer service experience, with 1–2 years in a supervisory or lead role.
-Proficiency with customer service tools (e.g., Hubspot, Zendesk, Salesforce) and documentation platforms (e.g., Confluence, Google Docs, SharePoint).

Salary:
AED 12,000 per month inclusive of fixed allowances.

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.