Assistant Manager, Fraud Protection (UAE National)

Job description / Role

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Responsibilities

• Responsible for identifying, analyzing, and developing containment and remediation plans for fraud incidents impacting CBD.
• Regular monitoring of emerging threats to gain insight into the evolving threat landscape affecting banking channels.
• Ensure 100% of cases created in Intuition system are actioned the same day.
• Perform the analysis of confirmed fraud cases to identify root cause and develop corrective measures. Work with cross-functional teams across CBD for collaboration on fraud risks and investigations.
• Undertake monitoring of transactions originating from digital channels to identify any suspicious patterns that may result in fraud and take corrective action to proactively prevent fraud.
• Provide periodic feedback to Head of Fraud Risk Management to enhance fraud detection rules to improve detection rates.
• Identify new and emerging patterns of fraud and make recommendations for new controls and improved monitoring.
• Provide the required support and assistance to fraud investigators to complete investigations in a timely manner.
• Prepare monthly reports covering key metrics on the fraud monitoring activities for management reporting.
• Actively participate and contribute to the success of key strategic initiatives underway by the fraud risk management unit.

Ideal Candidate Profile

Qualifications

• Bachelor's degree in business, finance, or law.

Experience

• 5 to 7 years' experience as a fraud analyst in payments, digital channels, or credit cards within the banking industry.
• Advanced knowledge of merchant, credit card, and digital banking products.
• Knowledge of issuing and acquiring card fraud, online banking, and payments fraud prevention tactics.
• Systems: Falcon, Vision+, Threatmetrix, Splunk.

Skills

• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• High attention to detail.
• Working knowledge of banking systems and procedures.

Competencies

• Excellent interpersonal and customer service abilities.
• Ability to multitask and work in a high-volume environment.
• Analytical thinking.
• Understanding of fraud issues affecting the banking industry.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.