Assistant Manager Private Banking

Job description / Role

About the business area

Private banking provides high-net-worth clients with an end-to-end banking service to help manage their full banking and investment needs effectively. Our dedicated bankers provide a wide variety of solutions to meet clients’ investment and borrowing requirements, including complex and bespoke loan structuring. Wealth preservation requirements are addressed through a comprehensive wealth planning solution, tailored to individual needs.

In this role, your key responsibilities include:

Portfolio hygiene
Support private bankers, assisting in account review and credit proposals in order to maintain an orderly portfolio.
Assist with on-boarding documentation such as account opening forms, Know Your Customer (KYC), addressing relevant compliance requirements to ensure relevant forms are properly filled and filed in accordance with the bank's requirements.
Monitor and extract data and prepare reports as required, preparing call reports as needed to ensure the bank's processes are followed accurately.

Relationship management
Maintain an ongoing relationship with clients and/or prospects and/or their authorised representatives in order to address their requests within set timelines.
Interact with clients to strengthen their allegiance to the bank.
Obtain client feedback on ADCB image, products, and services and identify issues that require action to identify opportunities for continuous improvement.

Risk management
Meet quality standards, minimise errors in transaction execution and service delivery, and comply with all relevant regulations, policies, and guidelines to protect the bank against all credit, legal, reputational, and other risks.
Ensure compliance with the general guidelines of the bank’s credit policy when formulating credit proposals to ensure adherence to the bank’s risk guidelines.
Assess risk and make pertinent recommendations in line with ADCB’s applicable policies to ensure risks are mitigated.
Convey sufficient information to the lending and financing team to ensure that deals are adequately structured.

Policies, processes, systems, and procedures
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures, and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required service standards to customers and stakeholders.

Self-management
Manage self in line with the bank’s people management policies, procedures, processes, and practices to ensure adherence and to maximise own contribution to business performance.

Customer service
Demonstrate Our Promise and apply the ADCB service standards to deliver the bank’s required levels of service in all internal and external customer interactions.
Manage and oversee the follow-up on customers’ requests and inquiries to ensure smooth and timely resolution.
Address relevant requirements from the operations team to ensure all are answered to allow for successful conclusion.

The ideal candidate should have the following experience

• At least 5 years of experience in a commercial/universal bank context in a relationship management client-facing role working with high net worth clients executing client transactions across business
• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field
• Client service orientation
• Ability to stay composed under pressure
• Ability to network and build rapports across stakeholders
• Attention to detail
• Excellent communication
• Well written and spoken English

What we offer:

Comprehensive benefits package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and remote working options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and development opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.