Assistant Manager Regulatory Service

Job description / Role

Overview

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Responsibilities

• Manage and monitor multiple engagements and/or team activities and commit to deliver on time and quality in line with expectations.
• Lead initiatives to increase effectiveness and efficiency in service delivery, such as digital shift and standardization of work papers.
• Assign all inquiries directly from court or police through dedicated online portals or manual cases to the staff and make sure they are completed as per bank policy.
• Prepare and retrieve the required customer information, documents, and account details and draft the response letter to be reviewed and signed by the authorized signatories.
• Review bank responses and approve them in the absence of a senior manager for police investigation requests and court manual letters.
• Ensure all court and police letters (through mailing) are handled within SLA. Form proper replies based on information received from the concerned department or branch and approve any changes in the response to clear the bank from fines and penalties.
• Produce management information (MI) reports and metrics on court, police, bounced cheques, and ensure the data is correct before sending it to higher management.
• Ensure safe custody of confidential documents to enable easy retrieval.
• Take an active interest in building skills and developing competencies to hold higher responsibilities. Keep oneself updated with the bank's operations procedures.
• Handle inquiries related to confidential CBD staff received from courts and law enforcement and coordinate with HR to reply to the competent authorities.
• Work with legal and contribute to the review and revision of existing policies and procedures for local operations to ensure they reflect changes in relevant laws.
• Assist in finalizing service level agreements (SLAs) with internal departments or units to achieve improvements in turnaround time, which will also help increase external customer satisfaction.
• Train and develop new staff in policies and procedures of law enforcement according to government regulations and ensure that the bank's policies and procedures are adhered to.
• Review team member performance on a quarterly basis and ensure that they are meeting their targeted KPIs.
• Assist the quality assurance and audit team with their review and ensure the work is completed as per CBD standards.
• Prepare daily, weekly, and monthly reports.

Ideal candidate profile

Qualifications:

• Degree in any discipline.
• Arabic speaker.
• Professional certification in AML and compliance will be an added value.

Experience:

• 10+ years of experience, of which at least 2 years in the field of compliance will be an added value.
• Good understanding of banking concepts and procedures.
• Good experience in banking operations.
• Ability to read and understand legal documents.

Skills:

• Good communication skills in Arabic and English.
• Planning and organizing skills.
• Report writing skills.
• Analytical thinking and problem solving.
• Taking initiatives.
• Concern for order and attention to detail.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.