Assistant Operations Manager

Job description / Role

This role is Managing 20 stores in UAE, Oman & Qatar

- Leads by example, ensuring that excellent customer service is provided by the store team at all times. Ensure all customer issues are dealt with effectively, promptly and that a successful conclusion is reached.
- Manage and control all aspects of store operations to maximize efficiency and profit.
- Motivate, develop, direct, coach, support and delegate to the team, monitoring their performance to achieve store targets
- Regular review of sales performance and consistently looking for opportunities to improve sales.
- Analysis of stock information on a regular basis and taking appropriate action to plan ahead in order to ensure stock levels are maintained and that all available products are merchandised on the sales floor.
- Achieve satisfactory mystery shop results and if required, put an action plan into place that will deliver improved results in the future.
- Manages attendance, staffing levels and schedules the duty Rota ensuring it complies with the employee rules and regulations.
- Lead your team to success through continuous learning, by providing continuous product knowledge and customer service training. Identify any individual training needs and develop a succession plan for the store.
- Ensure excellent standards of housekeeping, grooming and professional conduct are maintained at all times
- Maintain merchandising and store standards at all times adhering to brand guidelines.
- Manage stock loss ensuring it is within the agreed target. Organize stock counts; reconcile any stock shortages. Put measures in place to minimize theft. Ensure that goods received into and dispatched from stores are checked and any discrepancies resolved.
- Ensure all company and legal policies, health, safety and maintenance requirements are implemented and monitored in store
- Gather market intelligence, stay up to date with current events, products, trends, to plan future strategies and action plans to stay ahead of competition, increase sales and capture a large share of the market
- Demonstrate collaboration by working effectively with your peers, business partners and others to drive a big-picture business performance and create a positive cooperative working environment.

Requirements

- Looking for someone who has experience in managing single outlets in a region
- 3-5 years supervisory experience in retail, managing multiple outlets in the region.
- Detail orientated
- Influencer and implementer
- Fluent English speaking.
- Should have effective communication and inter-personal skills.
- Capability to work under pressure and meet tight time deadlines.
- Fully capable of generating reports.
- Fully conversant with IT software, excel, word, etc.
- Must be outgoing and personable.
- Customer service focused.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.