Assistant Outlet Manager

Job description / Role

About the role

Mandarin Oriental Jumeira, Dubai is looking for an Assistant Outlet Manager to join our Noor Lounge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worldu2019s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubaiu2019s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Noor Lounge, the Assistant Outlet Manager will support the Restaurant/Outlet Manager in all related operational, administrative and financial aspects of the outlet and assumes full responsibility in his/her absence.

As an Assistant Outlet Manager, you will be responsible for the following duties:

• Support the Outlet Manager in all operational and administrative aspects of the restaurant.
• Prioritise the required level of engagement depending on the business volumes and other related parameters.
• Take charge of the outlet and the department in the Outlet Manageru2019s absence.
• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place always.
• Support the Outlet Manager to supervise the side duty schedules for all positions and ensure compliance and follow through.
• Support the Outlet Manager to supervise the maintenance and cleanliness of the outlet and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
• Oversee the daily operation of the outlet and manage shifts effectively to assure a smooth and effective overall operation.
• Maintain a good relationship and steady communication with the Chef de Cuisine and his team, particularly during operation hours.
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager.
• Support the Outlet Manager to maintain a clear overview of all POS - point of sales related set ups and carry out regular checks on accuracy of all items.
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately.
• Follow all procedures, policies and practices about the Jardine accounting related requirements for F&B outlets.
• Oversee and maintain solid records of all annual leave and public holiday clearance and assure none are accumulated within the outlet.
• Support the Outlet Manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information.
• Assist the Outlet Manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.
• Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the Restaurant Manager.
• Attend and participate in all required meetings as scheduled.
• Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours.
• Ensure that MOHGu2019s grooming and appearance standards are implemented and maintained always to reflect an image of professionalism and care.
• Assist the Outlet Manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.
• Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Jumeirau2019s procedures.
• Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division to promote a climate of teamwork and enthusiasm.
• Be fully involved in the service and show strong presence to customers on the floor.
• Personally monitor and follow through on any requirements of VIP guests.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.
• Handle effectively any kind of customer complaints being verbal or written.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures.
• Knowledge of fine dining service procedures and standards as well as casual dining.