Assistant Personal Shopper

Yoox Net A Porter Group

Dubai, UAE

Ref: RP959-09

Job description / Role

Employment: Full Time

YOOX NET A PORTER GROUP is seeking an exceptionally motivated and talented Personal Shopper in our newly established joint venture between YNAP and Mohamed Alabbar's Symphony Investments. The joint venture will be headquartered in Dubai, and will serve the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman, with a view to expand to other countries in the Middle East and North Africa in the future.

Role purpose:
In this role you will be the right hand support to the Personal Shoppers, assisting them to maintain outstanding personal service to their existing client base as well as expanding their reach to new clients.

Key Responsibilities:

Provide a full customer service
• Resolve all daily order issues, returns, stock discrepancies etc
• Liaise with all relevant departments to resolve issues promptly and follow up until completion
• Escalate complaints to the Personal Shopping Assistant Manager

Support the Personal Shopper to close sales
• Help with creating dedicated emails for our customers with product images, product details, and pricing
• Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
• Create customer profiles for the team in order to offer the right product
• Ad-hoc stock search and check stock levels of key products

Help the Personal Shopper with stock requests for internal and external customers’ appointments
• Arrange samples to be sent to head office in Westfield and help with the setting up and clearing of our EIP fitting rooms
• Organise and check stock for consignment deliveries to key customers
• Assist with events set up, participation and take down

Ad-hoc assistance
• Process orders, pre-orders and reservations of product when needed
• Look after a Personal Shopper’s customers when on holiday/absent
• Customers list admin maintenance
• Enrolment of new customers through acquisition projects as required

Requirements

• Always flexible, positive and a keen team player
• Previous experience in a sales environment
• Strong interest in Fashion
• Passionate about delivering exceptional customer service
• Displays the aptitude to go above and beyond at all times, for both internal and external customers
• Exceptional communication skills are essential
• Bilingual skills in English and Arabic
• Great at building positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
• Receives glowing customer feedback

Reports to
Personal Shopper - Dubai

Location
You will be based at our offices in Dubai (with training for up to 3 months in London initially)

Hours
Your hours will be 37.5 hours per week over 5 days, and may include one day at weekends.

To Apply
Please apply with an updated CV and a cover letter explaining why you feel you are suited to this role.

About the Company

YOOX NET-A-PORTER GROUP is the world's leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all "Powered by YNAP". Through a joint venture established in 2012, YOOX NET -A-PORTER GROUP has partnered with Kering to manage the ONLINE FLAGSHIP STORES of several of the French group's luxury brands.

In 2016, YOOX NET-A-PORTER GROUP joined forces with Symphony, an entity controlled by Mohamed Alabbar's family, to establish a ground-breaking joint venture to create the Middle East's undisputed leader for online luxury retail.

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Assistant salaries in UAE

Average monthly compensation
AED 5,000

Breakdown available for industries, cities and years of experience