Assistant Relationship Manager - Banking Sales

Ultimate HR Solutions

Dubai, UAE

Ref: NP082-31

Job description / Role

Employment: Full Time

Job Purpose
• To promote Bank’s Retail banking products from Priority Plus (HNIs- AED one million+ NRV/AED 5 MN+ mortgage) New to Bank Priority Plus customers, investment and saving products.
• To increase the wallet share of Bank amongst our corporate client base as well as new companies listed under Bank’s TML.
• To drive overall customer origination of New to Bank & New to Product customers. Grow segment accounts base and help to increase forward/backward cross-sell suite of applicable products – Investments, liabilities, assets etc.
• Liaise with Investment and PRMs to profile customers & market applicable investment products.
• To work closely with relevant departments to ensure best practice overall customer experience & development of product suite.
• To be aware of any market changes from competition to effectively manage customer objection handling
• Provide constructive and constant feedback to bank staff on improvement of: products, services and processes etc., which may either reduce TAT or costs or enhance customer experience.
• Be an effective team player and contribute to achievement of goals based on the Key Performance Indicators issued from time to time.
• Ensure that all the KYC, AML & compliance guidelines of the bank are followed. Also, ensure that there is no mis-selling.

Key Accountabilities
• Carry out a range of new to bank sales activities ensuring that the work assigned has been accurately completed within specified timelines. To ensure that financial objectives of business segment are met
• Provide support to Retail credit team in ensuring portfolio quality of Retail assets by providing market intelligence & early alert signals on attrition.
• Compliance with processes, policies & items governing KYC, AML and customer due diligence policies & procedures.
• Monitor & review products, service levels & processes & provide innovative solutions to address opportunities & challenges faced.
• Compliance with customer TATs, internal SLAs and minimizing rejection rate of customer applications.
• Ensure that customers are provided proper & correct information about Bank’s products & services. Also no mis-selling of products or documents compromise of any sort
• Ensure that applications are correctly filled as per Bank's product policy and eligibility criteria.
• Undertake other duties at similar level when required

Other Accountabilities

Job Context
• Daily meetings with potential Bank Priority Pluss customers.
• Achieve overall financial numbers of Priority Plus Banking segment within assigned region and opening up opportunities for the team and bank

AED 13,000 to 14,000 per month inclusive of fixed allowances.


• Bachelors Degree in Commerce

Work Experience:
• At least 2 year experience in Retail sales, Priority banking would be preferred.

Behavioural Competencies:
• Change and Innovation - Basic
• Evaluating and Solving Challenges - Basic
• Results Orientation - Basic
• Working and collaborating with others - Basic

About the Company

Founded in 2001, Ultimate HR Solutions bears the market reputation of being a complete HR Services provider, precise and pro-active in locating and managing human resources. Our client-friendly process and human capital infrastructure allows us to service ever changing client requirements in an efficient and effective manner. With comprehensive experience servicing world-class clientele and top-caliber candidates across a wide spectrum of industries, we measure our success through our growing list of satisfied clients. UHRS started with humble beginnings as a preferred recruitment partner, and from there branched out into outsourcing/ contract staffing.

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Relationship Manager salaries in UAE

Average monthly compensation
AED 9,000

Breakdown available for industries, cities and years of experience