Assistant Relationship Officer

Job description / Role

Key accountabilities of the role

Make sure the security and availment documents for the booking.
Manage housekeeping post booking of cases.
Attend service requests received from the customers.
Review and upload account opening documents in CRM.
Follow up for the EMI payment with the customers.
Follow up on the utilization of the available limit for revolving customers.
Assist staff to get system access, IT equipment, and stationery.
Maintain asset movement and arrange any claims related to the business.

Key metrics

Service: Fulfillment of customer request.
Revenue: Support unit head in achieving business target.
Control: Submission of original security and post disbursal documents.

Prepare securities and ensure that all documentation follows all terms and conditions of credit approval prior to submitting to CAD.
Assist RM by preparing availment and proactively coordinate with business partners i.e. CAD, WFO, TFD, Legal, Sharia etc., as and when required.
Assure proper handling of documents and check endorsements prior to delivery of trade documents as per ADIB's policy and procedures, especially trade policies to ensure smooth processing of transactions.
Prepare and upload mortgage, DDA (Direct Debit Authority) and perform UTC as applicable.
Track, maintain, and follow up with the RM for the existing and future deferrals.
Ensure timely submission of commercial invoices, bill of lading, bill of entry, and delivery order post booking or availment.
Follow up with customers for timely deposit in the ADIB or DDA accounts to service the EMI.
Assist and support relationship managers (RM) for customer requests and queries.
Assist RM for obtaining legal approval, RIM creation, and activation of existing RIM.
Monitor RM portfolio as and when requested by the RM by reviewing changes in CBRB, pending post disbursal trade documents (for invoice finance), and customer's monthly installments repayments.
Maintain MIS for monthly approval, booking/availment, deferrals, and post disbursement documents.
Follow up with the RMs/customers on the utilization of the available limit for revolving customers.
Ensure timely payment to the dealers and other partners.

Specialist skills / technical knowledge required for this role

• A good communicator at junior level.
• Hands-on experience in the area of customer service unit.
• Good understanding of technological issues with sound analytical ability and PC skills.
• Product knowledge.

Previous experience

3 - 5 years of banking experience, of which 3+ years' experience in customer service, documentation, and operations.