Assistant Spa Manager

Job description / Role

The Assistant Spa Manager is responsible for the daily leadership of the Spa and recreation operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positioning of Fairmont Spa's, will be capitalized upon

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Be a part of the Fairmont Flagship Hotel in the Middle East
- Experience the hustle of a dynamic, fast paced hotel located in the heart of the City's commercial district
- Take advantage of opportunities to be recognized for your professional contributions
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Responsible for recruitment, recognition, training, developmental discussions, performance reviews and progressive action for all Colleagues within the Spa.
- Serve as a link between the hotel and the Spa industry
- Meet with group meeting planners to show Spa facility and programs as required.
- Promote and sell customized spa programs to conference groups as required.
- Tour prospective Spa Guests.
- Promote all hotel and Spa packages and promotions and identify new business and marketing opportunities.
- Assist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc., and work with the PR Department in all aspects of Spa promotions as required.
- Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques.
- Administration and implementation of staff training in all aspects of the Spa's operations i.e. business telephone usage, Guest relations, Spa services (massage, body scrubs, facials etc.), retail sales etc
- Assist in the supervision, operation and coverage of all Spa departments.
- Ensure all Colleagues follow all safety procedures and practices and lead by example.
- Assist in the development and adherence of all departmental emergency procedures.
- Responsible for fiscal budgeting and analysis for all Spa Departments within the facility.
- Approve payroll hours and hotel administered service charges/gratuity reports.
- Measurement of the Spa actual performance to budget.
- Control the cost of goods purchased, services supplied and labor necessary to the sales and production of our products and service.
- Ensure that the Spa department maintains a positive relationship internally and with all departments in the hotel.
- Ensure Colleagues adhere to all Spa standards.
- Ensure the facility is in peak condition at all times.
- Ensure Guest/Member satisfaction at all times.
- Other duties as assign.

Requirements

Your experience and skills include:

- Service focused personality is essential and previous leadership experience required
- Minimum of 5 years experience in a SPA
- Licenses in Massage Therapy and / or Aesthetics / Cosmetology are an asset.
- Computer literacy in Windows, MS Office Suite, Opera PMS system, SpaSoft, and Micros is recommended.
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

Your team and working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Fairmont DBI. Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.