Assistant Store Manager

Job description / Role

Planning and organisation
* To be dedicated to, and take pride in, the commercial success of your store, delivering against all individual and store KPI objective and targets.
* Monitor and manage all people KPIs including performance, absence, attrition and engagement in alignment with the Store Manager, providing coaching and development as appropriate.
* Maintain a detailed understanding of all aspects of the business environment including proposition offerings, products and services. Provide robust and regular feedback to your Store and Regional Manager ensuring feedback from our customers and colleagues is represented in an effective way.
* Maintain robust relationships with your peers, the central retail team and across all functions to work collaboratively and productively.
* Timely responses to business requests.
* Employee engagement results.
*  Accurate reporting.
* Up to date product knowledge and knowledge quiz results.
* Achieving targets.

Financial excellence (Budgets, revenue/profit and costs)
* Support the Store Manager in monitoring targets.
* Supports the Store Manager in the commercial performance of the store against all individual and store KPI objectives and targets. Challenges others to improve and finds new ways to increase competitive advantage.
* Supports the Store Manager with cash handling and inventory management in the store ensuring no discrepancies by end of the day or report discrepancies.
* Supporting the annual budget process, scheduling expenditures, analysing variances and initiating corrective actions.
* Accurate reporting against KPI's
* Achievement of targets.
* Number of audit findings.
* Customer excellence (Internal/external customer engagement and relationship management)
* Take ownership for the customer's experience, seeking and acting upon feedback, whilst supporting the Store Manager in creating an environment in which customers feel welcome and comfortable to explore products, services and possibilities.
*  Ensure that the store consistently delivers an exceptional customer experience for new and in life customers as measured through customer experience feedback and scoring.
* C-Sat scores.
* Mystery shopper feedback.
* Adherence to store check reports by retails/line manager visits.
* People excellence (Learning and growth)
* Work with the Store Manager to lead, manage, motivate, inspire, recognise, coach and develop a team of Store staff to deliver a balanced profit and loss performance through an engaged and highly competent sales team.
* Support the implementation and embed the retail vision in your store and create a culture of high performance, excellent execution, first class standards and a passion for delivery throughout your store through timely, effective and clear communications and feedback to the team.
* Confidently and appropriately use the performance process in alignment with the Store Manager to ensure each individual realises their full performance potential.
* Effective communication.
* Manage escalations.
* Record team meetings/briefings.
* Hold and document coaching sessions.

Process excellence (Operational efficiency and risk management)
* In conjunction with the Store Manager, drive, improve and be accountable for operational compliance, efficiency and security by ensuring your store adheres to policy, process and procedures as measured by relevant KPIs. Provide a safe working environment for both staff and customers, complying with relevant Health & Safety policy, process and procedure.
* Adherence to KPI's.
* Weekly full inventory and stock take
* Effective and efficient handovers.
* Accurate and detailed records of stock, cash and valuable items.
* Effective and timely communications.

Requirements

* Minimum bachelor degree in IT, Telecom or Sales and Marketing.
* Minimum 2-4 years of experience in as a sales executive and in charge position in the telecom industry
* Computer literacy (Word. Excel, Outlook)
* A passion for communications technology
* Strong evidence of delivering long term commercial results through a team as well as exceptional service
* Experience of working in a multi brand environment
* Evidence of academic success or equivalent

Knowledge and skills:
* Highly self-motivated and able to act on own abilities; Passion & motivation for over achieving against KPI's
* Leadership; Coaching & Developing; Effective listening skills that deliver against customer needs; Influencing & persuading
* Great at networking and building genuine and productive relationships; Working collaboratively
* Interest in and awareness of technology
* Mobility within local area
* Delivery  of Results
* Focusing on the customer; Evidence of attaining and exceeding service / sales related targets/goals
* May be required to perform additional tasks and responsibilities in line with the needs of the business

About the Company

du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.

du has three broad target segments:

Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.

Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.

The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.