Assistant Store Manager

Job description / Role

Position objective

• Ensuring the highest levels of customer service are provided by retail staff and ensuring they have the skills and support required for maximizing sales
• Assisting the store manager in efficient and profitable operation of the store, in accordance with the company policies and procedures
• End-to-end store responsibility in the absence of the store manager
• Promote the loyalty program of the company for maximizing loyalty and repeat sales
• Provide feedback to the store manager and area manager with regards to employees and products

Key responsibilities

• Must be fashionable/well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintain knowledge of new products, trends, and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensure the retail staff have the skills to provide the highest levels of customer service for maximizing sales
• Assist the store manager in implementation of operating procedures at the store as per company standards
• Ensure the brand and company's policies and procedures are adhered to by all staff at all times
• Regularly audit own store administration and resolve any issues
• Manage the daily roster, leave, and grievances of the retail staff
• Maintain the visual merchandising standards at the stores at all times as per set VM standards
• Promote the Club Apparel loyalty program of the company for repeat sales
• Provide feedback to the store manager and/or area manager with regards to employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be knowledgeable about the various brands of the group for suggestive selling to customers
• End-to-end store responsibility in the absence of the store manager
• Must be physically fit to stand for extended hours and perform heavy lifting

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.