Assistant Workspace Operations Manager

Job description / Role

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Assistant Workspace Operations Manager will deliver Workspace Operations operational activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment and supplies, occupancy services, incident management response & communication and helpdesk. These responsibilities will include site budgets, accounting and finance, sustainability and data initiatives, maintenance planning and operations, contract services, occupancy support services, customer/guest experience and helpdesk (CAFM) management.

As a lead of both JLL colleague and vendor teams, the Assistant Workspace Operations Manager will additionally be monitoring, tracking and reporting on the performance of tasks assigned in markets. Communicating successes and challenges frequently to ensure a connect between the leadership teams based in Dubai and the outer GCC Markets.

What your day-to-day will look like:

People Management

- Help manage and vendor coach teams.
- Developing and sustain a high-quality well motivated team.
- Ensure high staff morale, trust and work ethics.
- Develop an environment that supports teamwork, co-operation and performance excellence within team

Client/Stakeholder Management

- Deliver excellent customer service to meet on-site client's expectations.
- Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
- Monitor procedures to ensure client's expectations are conveyed and worked upon

Procurement & Vendor Management

- Support vendors including hard and soft skills to deliver services on time and within budget.
- Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices
- Chair vender monthly KPI meetings and fall out actions.
- Champion experience, FM , data insights and sustainability for JLL FM

Contracts Management

- Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics
- Monitoring expiry of contracts and initiate re-procurement if needed.
- Continually assess contracts to ensure best value delivered to the client.

Finance Management / Cost Control / Profitability

- Assist in ensuring that the site's financial operations are meeting targets and control requirements.
- Monitor financial processes to ensure account payable procedures are always followed.
- Responsible for all EMEA operational financial processes, raising PO's and invoicing.
- Ensure prompt and accurate management of purchase orders in the financial management platform (JDE).

Health & Safety Management

- Implement and manage safety procedures to ensure the provision of a safe working environment.
- Ensure compliance with statutory regulations on fire, health and safety standards.
- Act as ambassador for the JLL SAFER initiative

Site Operations Management

- Implement Industry Best Practice operations.
- Support the WE&O Leadership team in the delivery of WE&O contract
- Assist and monitor to ensure all building procedures and performance measures are always maintained.
- Ensure all Critical Environment (CEM) requirements are met.
- Seek ways to reduce costs and improve operational standards.
- 24/7 emergency call support and site attendance may be required.
- Conduct site inspections, assessments, regular audits and carry out safety procedures as well as all building procedures and performance measures.

Risk Management

- Implement and manage a property risk management program.
- Implement and monitor disaster recovering and business continuity plans.
- Follow established escalation procedures and incident reporting procedures.
- Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

About the Company

In the Middle East and North Africa, Jones Lang LaSalle is a leading player in its real estate markets including the hospitality sector. The firm has worked in over 22 Middle Eastern and North African countries and over the last year has advised clients on more than $120 billion worth of real estate, hotel and hospitality development.

We continually create value for our clients and partners by challenging conventional thinking and employing innovative investment solutions. The rapid pace of change in the region creates significant opportunities, challenges and complex decisions for investors.

Jones Lang LaSalle is recognized as having leading real estate and hospitality expertise with a leadership team that has held senior positions with some of the largest real estate developers, hospitality companies and corporate groups in the Middle East and internationally.