Ref: LP452-633

Job description / Role

Employment: Full Time

Associate - Collections

- The position is responsible for meeting the monthly resolution and recovery targets assigned by collecting overdue money from allocated delinquent customers.
- Meet the productivity norms in terms of calls, contacts, promises and promise to payment conversion ratio and also the efficiency in terms of intensity and quality of collection follow up
- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
- Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
- Performance update and propose cases for settlement or restructure approval
- Share feedback and contact leads of delinquent customers with peers
- Update customer delinquency history and communicate with Interact and service desk for resolving customer complaints and coordinate with Lending Services on operational activities related to collections
- Coordinate for cheque pick up and cash collection from customers

Requirements

- 1 – 2 years of front end experience in customer interaction preferably in banking. Understanding of Banking and Financial Services
- Graduation in any discipline
- Good Negotiation Skills
- Good Communication Skills
- Working knowledge of MS Office – Word and Excel
- Team Player
- Accelerate Organizational Growth
- Drive a High Performance Culture
- Communicate and Collaborate for Success
- Build Sustainable Customer Relationships

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.

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Associate salaries in UAE

Average monthly compensation
AED 14,000

Breakdown available for industries, cities and years of experience