Associate - Customer Care

Aster DM Healthcare

Sharjah, UAE

Posted
Ref: SP108-35

Job description / Role

Employment: Full Time

Associate - Customer Care - Aster Muwaileh Medical Centre

Key Responsibilities:

- Welcome & greet patients & ask query of the patient as per set checklist
- Help in Registration form & Insurance form fill up
- Check the patient category - Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
- Send patient to concerned counter. Assist patient if required in reaching to the counter
- Handover Patient Registration Cards to the patients
- Act as first level of Problem Solving and grievance handling of patients
- Maintain cordial patient relations
- Ensure patients are informed if a doctor is running late or called out
- Ensure reception area is well maintained, neat and clean
- Ensure all standard protocols set by organization are maintained
- Check with Insurance Coordinator for cases requiring approvals
- Coordinate with Symphony for insurance related matters
- Check with Insurance Coordinator the status of the Insurance card produced by the patient
- Check with the Insurance coordinator about the packages covered
- Receive Patient File
- Enter details in the system
- Get insurance card
- Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
- Collect money from patients
- Make Backdate billing for pending approvals
- Call & follow-up with patients regarding NP amounts

Requirements

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: "We'll treat you well." We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the "Aster", "Medcare" and "Access" brands.

Aster Hospitals , one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals are located in 4 countries in the GCC specializing in primary, secondary and tertiary healthcare.

These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a simple yet strong promise to its people: "We'll treat you well." Overall, Aster DM Healthcare Group has a strong presence in GCC and is an emerging healthcare provider in India with 25 hospitals, 116 clinics and 238 pharmacies manned by 20,500+ workforce (including approx. 1250 doctors on fee for service basis) from across the geographies.

About the Company

From a single medical centre to a performance-driven healthcare enterprise spread across more than 366 medical establishments, including 27 hospitals, 115 clinics and 223 pharmacies in 7 countries and growing, Aster DM Healthcare has transitioned into being the leading healthcare authority across the Middle East and India.

Currently one of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services. An expansive portfolio includes hospitals and clinics, pharmacies, diagnostic centres, educational institutions, healthcare management and healthcare support systems.

Headquartered in Dubai, the Aster DM network now encompasses more than 19,657 employees( Doctors, Nurses, Others) with JCI accredited clinics and diagnostic centres.

Never content to rest on its laurels, Aster DM Healthcare is constantly seeking opportunities to set new yardsticks with advanced developments. With many more innovative and ambitious initiatives, Aster DM Healthcare has radically catalyzed the healthcare revolution across Middle East & India.

Each of the Group’s verticals is a symbol of distinction, driven by the commitment to build a healthier tomorrow and to take healthcare to the next level of excellence.

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