Associate Customer Contact Service

Abu Dhabi Commercial Bank

Dubai, UAE

Posted
Ref: PP000-17757

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Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Customer Service

Company Industry
Banking - Retail

Description

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

Call customers to cross sell bank products and retain in order to achieve monthly target.

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Manage self in line with the banku2019s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the banku2019s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience:

At least 3 years of experience in banking.

Bachelor's degree in related field.

Basic skills - MS Office.

What we offer:

Competitive salary. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.

Comprehensive benefits package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and remote working options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and development opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions. Apply now.

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