Job closed
Ref: LP452-598
Job description / Role
• To work with the Outbound Telesales team to execute various activities related to telesales, in line with business requirement.
• To achieve monthly targets as set by the managers.
• To utilize any opportunity to cross-sell through telesales.
• To ensure 100% call closures are attempted on all sales calls
• Handle Remedy complaints and provide amicable solutions to resolve the complaint.
• To call predetermined customers and proactively sell a product of the bank.
• To represent ADCB in a professional and courteous manner by maintaining the call quality standards of the bank.
• To ensure realistic commitments are made to customers and render them excellent service to differentiate ourselves from the competition.
• To be able to maintain/update customer information on to the database.
• To be confident and should possess excellent communication skills.
• To cater to audit requirements of the team.
• To participate in monthly quizzes conducted by the quality unit.
• To ensure existing processes are followed, reviewed & documented to suit business needs and audit purpose continuously.
• To be able to take up/handle additional responsibilities of the team.
• To ensure each application sourced fulfills all criteria set by the bank.
• Ensure basic discipline is maintained through timely reporting to office
• Ensure adherence to dress code and code of conduct
• Ensure strict compliance on documentation is followed as per policy norms.
• Bring in quality customers to the bank, which leads to quality references thus ensuring each case is profitable to the bank.
• Ensure clean and healthy sourcing without resorting to quick-fix measures and fraudulent practices that may affect performance of the portfolio
• Daily Checking of submissions to manage better approval rates.
Requirements
• Bachelors Degree
• 2 years in Sales/Telesales Unit
• Sound analytical Skills
• Communication and Negotiation Skills
• Deadline Management
• Good computer and numerate skills
• Willing to be part of a team, grow in the organization
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.