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Job description / Role
Mace Macro offers a complete Facilities Management service for companies anywhere in the world. Operating as a consultancy, managing agent or principal contractor, with a client base that includes global brands in over 30 countries.
The Opportunity
Be a part of our Facilities Management business that oversees work for leading organisations across the public and private sectors around the world.
Our MENAI hub started in 1998 and has successfully operated in a wide range of countries, delivering project & programme management, facilities management and cost consultancy services.
The Role
Association Manager
He/She will be responsible for managing a portfolio residential owners associations in Dubai. He/She will directly report to the Director of Association Management.
Responsibilities Include
• Working closely with the Board Members of the Owners Association.
• Overall responsibility for the delivery of association and facility management services.
• Preparing and convening general assembly and board meetings.
• Procure, tender and recommend service providers to the Board for evaluation and selection.
• Procure reactive quotations and summarize recommended quote to the Board for approval.
• Performance management of staff and service providers through key performance indicators and service level agreements.
• Management of Annual Maintenance Contracts.
• Oversee service charge invoicing and collections.
• Oversee Accounts Payables processes between Client and Macro’s Finance department.
• Following up with defaulters with respect to service charges with Community Administrator.
• Oversee building insurance coverage policy and claim reimbursements.
• Updating policies and procedures following adopted resolutions by the Owners Association.
• Operational health and safety and environment management.
• Ensuring compliance with JOP Law and Directions.
• Enforcing the owners association’s JOPD, Community Rules and adopted resolutions.
• Prepare agenda for general assembly and board meetings.
• Prepare notices to residents on scheduled events and maintenance.
• Documenting minutes of meetings.
• Management of planned, reactive hard and soft services by third party service providers.
• Preparing management reports to the Board.
• Resolve complaints from owners and/or tenants relating to the common areas.
Requirements
Experience, Knowledge & Skills
• Minimum 3 years of experience in the industry.
• Good understanding of Law No. 27 of 2007.
• Excellent organizational and strong communication skills.
• Ability to interact tactfully and effectively with owners and tenants.
• Excellent customer service skills.
• Background in facility management.
• Excellent skills in MS Office and Excel.
• Familiar with MyStrata/Strataware software.
• Managing portfolio of owners associations.
• Ability to work under pressure.
• Fluency in Arabic is preferred but not essential.
• Driver’s license is preferred but not essential.
Qualifications
• Degree Qualifications is preferred but not essential.
• Licensed Association Manager by RERA (holds Owners Association Professional Management Certificate).
• Owners Association Continuous Development Program (beneficial but non-compulsory) from RERA.
About the Company
Mace is an international consultancy and construction company that has delivered world class projects since 1990. Today we employ over 6,000 people across five global hubs in Europe, Middle East North Africa and India, North America, Asia Pacific and Sub-Saharan Africa.
Four simple values guide our behaviour in our pursuit of a better way; Safety first - going home safe and well, Client focus - deliver on our promise, Create opportunity - for our people to excel, Integrity - always doing the right thing. We aim to attract the best and brightest people, whatever their background, to bring new perspectives to some of the most complex and inspiring projects around the world.
We support our people who are aiming to achieve an academic or professional qualification that will help them develop personally and deliver to the highest standard for our clients. At Mace you can deepen your knowledge, expand your skills and define your own path.