Attractions Attendant / Ride Operator

Dubai Parks and Resorts

Dubai, UAE

Ref: RP195-259

Job description / Role

Employment: Full Time

Building Fun
In a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE Dubai - a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE Dubai, you'll enjoy all the fun that comes with an exciting career. You'll work with a cast of amazingly talented and inspiring people in a job that's so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story - whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.

Play Your Part
In this role, you are responsible to ensure the attraction(s) are operated with utmost attention to safety and exemplary presentation standards.

Main Duties:
- Validate that the attraction has passed the Maintenance Daily Check.
- Execute the pre-opening checklist.
- Maintain cleanliness and good order in the attraction area at opening and closing.
- Welcome Guests and provide the safety information and any extra information they may request.
- Safely complete the Guest's load/unload process.
- Manages the Grouping for the ride in relation to normal, single riders, Q-Fast, and VIP Q-line guests.
- Check compliance with all safety regulations before running the attraction.
- Participate as needed in the pre-show of the attraction.
- Provides the first level answer to Guest complaints or escalate it to the Team Leader.
- Escalate to Team leader / Ops Base any potential malfunction in the attraction.
- Participate in the evacuation process in the assigned role.
- Close the attraction in a safe mode as per the Operating standards
- Replace temporarily the Team Leader when required and as assigned by Supervisor
- Monitors the consumables (3D glasses) and maintains inventory for the same.
- Adhere to the parks/attractions code of conduct, grooming, and uniform standards.
- Any other duties as may be reasonably requested by the Management Team.

Requirements

Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Essential:
- High School Education
- 1-year previous experience in Service / Entertainment / Hospitality industry.
- Fluent in English
- Excellent Guest and employee services skills
- Confident, Proactive, and fun-loving
- Ability to handle/interact with children
- Positive, enthusiastic, and energetic attitude
- Adapt to a changing work environment
- Pleasant personality with excellent communication skills.
- Cheerful and playful with children
- Work Week- flexible to match operating hours and guest demand/ including late hours and weekends.
- Available for extended work hours as per operational demand.

Desirable:
- Customer Service Soft Skills training
- Previous experience in Amusement & Theme Parks.
- First Aid Trained.
- Customer Service Training / Certifications.
- Worked with a multi-cultural staff.
- Previous experience in UAE / GCC countries
- Background in the hospitality industry
- Strong interpersonal skills
- Fluent in Arabic and Indian language

The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

About the Company

Dubai Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai Parks and Resorts articulates the Dubai leadership’s vision of positioning the emirate as a compelling global tourist destination.

The first phase of Dubai Parks and Resorts will comprise three theme parks: motiongate™ Dubai, Bollywood Parks™ Dubai, and LEGOLAND® Dubai. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014

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