Avaya IVR Developer
Quest Search & Selection
Job description / Role
As a IVR Developer need to work closely with different stake holders/Line of Business to design, code, and test, implement and support IVR application
* Development of Applications on Java based on the business and project needs
* Integrate the Nuance/Third party ASR & TTS in the call flow
* Track and follow reports, communications, documents as per the client project and support requirement
* Implementation, Service and Solutions Delivery for Contact Center Solutions.
* Custom application's development/design support for Contact Center Solution's.
* 2 to 5 years of progressive IVR Application Development experience using Avaya Dialog Designer, Avaya Orchestration Designer
* Knowledge of Avaya Voice Portal Management System, Avaya Experience Portal
* Knowledge of MS SQL, Oracle. SQL, GRXML, VXML ,XML
* Experience in API integrations using REST, SOAP, JSON, web services
* Knowledge of Apache Web Server 2.0, IBM WebSphere 8, Web services.
* Knowledge in App Dynamics, Splunk, Jira & Service Now
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy
About the Company
Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.
With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:
Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.
We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.