Aviation - Account Manager - Cargo

Job description / Role

Job Description:

This role is responsible for managing a team to deliver operational excellence across the assigned portfolio (cargo handling - Aviation)

The successful candidate will also be responsible for allocating targeted revenue, gross contribution, managing client mobilizations and oversight of the day-to-day delivery of operations. This includes planning, coordinating, managing manpower services, delivering operational efficiencies, improving service delivery, and to ensuring profitable contract performance.

Key Responsibilities include but are not limited to:

• Ensure customer account are delivering to budgeted targets, revenue and gross contributions, contributing to the department P&L.
• Accountable to ensure customer accounts are accurately forecasted and budgeted is accurately captured, reported and delivered.
• Responsible for negotiation commercial contracts with clients, identify and set up Standard Operating Procedures (SOPs), Standard Work
• Monitoring the financial performance of the account portfolio, contract profitability and control on spend, resource allocation and budget management
• Ensure all contracts are commercially complaint, flagging any potential breeches to Management Team
• Understand the commercial agreement and manage the service delivery within the timelines and deliverables of the contract
• Ensure invoices are raised by Finance Team in line with the services that have been delivered to the client and manage the client payment cycle to ensure prompt payment.
• Proactively manage the relationship with the client in line with the RACI matrix under the guidance of the Account Manager
• Manage the key contacts and relationship within your account portfolio, ensure the account is full managed and relationships are developed at every level.
• Provide ideas on growth initiatives to maximize the potential opportunities with new clients and contacts
• Drive a lean culture within the team, focused on operational excellence and business performance
• Ensure direct reports are focused on value added activity, working towards achieving the goals on the balanced score cards
• Maintain, and be able to provide guidance on, an in-depth knowledge of the legal requirements, internal and external, related to the day-to-day management of mobilisations, reducing legal risks, guaranteeing regulatory compliance
• Manage, motivate and develop the team, ensuring they are motivated to achieve their full potential and working towards a common goal
• Act as a role model to encourage development of high performing individuals and teams; motivating employees to deliver consistently high levels of performance and continuous improvement

Skills

Candidate must have:

• Aviation experience pref' with in Cargo
• 5 to 10 years’ experience in the Industry
• Higher Diploma / Degree holder

Skills - Hard:

• Account Management Business Financial Management Change Management Commercial Awareness Communications Technology Contract Administration and Management Financial Analysis Intermediate Computer Skills Operational Management QHSE Management
• Security Risk Assessment Supply, Risk and Contingency Management Use of Technical Security Solutions
• Budget Planning Budgeting, forecasting, reporting, analysis and P&L management Contract Administration and Management Intermediate
• Computer Skills Service level agreement management and analysis Strategic Planning /Orientation

Requirements

Skills - Soft

• Active Career Development
• Body Language Awareness
• Business Process Analysis
• Cultural Awareness
• Customer Complaint
• Handling Customer relationship management
• Customer Service Awareness Drug & Alcohol Awareness+CCC17
• Effective Business Writing Skills
• Effective Negotiation Skills & Conflict Resolution
• Effective Presentation Skills
• Environmental Awareness
• Hierarchy and Responsibility
• Recognition Incident & Accident
• Reporting Leading Employee
• Engagement Managing
• Personal Performance
• Project Management
• Resource Management
• Service Excellence
• Technical Report
• Writing Telephone Etiquette

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.