B2B Operations Specialist

Job description / Role

What you’ll do:

Operations:

- Develop business relationships with partners and work to understand their needs and how to meet them.
- Process partner subscription voucher orders and ensure orders are released on time.
- Support with any action needed or any issues that may arise and align with relevant internal stakeholders.
- Provide customer support to any partner facing issues with their orders when needed.
- Direct the allocation of materials, supplies, and finished products

Finance:

- Ensure all partner accounts are invoiced and payments are settled as agreed.
- Coordinate with finance and partners to make sure accounts are invoiced accurately and on time.
- Liaise with partners to ensure timely payments.

Marketing:

- Provide marketing support to partners.
- Work closely with Shahid’s Marketing and Content teams to ensure partners receive updated content roadmaps and marketing materials.
- Coordinate and monitor end to end marketing campaigns run by partners.
- Ensure Shahid’s brand is represented in the best way possible across all partners parameters (social media, online stores, retail, etc)

Analysis:

- Gathering data and creating sales reports showcasing partners performance week on week to internal/external stakeholders and identifying opportunities for optimization.
- Collect industry research to develop business insights and recommendations to support the business and operational decision making.

Communication and Proactiveness:

- Ensure communication and alignment between all key functions internally including, Tech, Payments, Finance, Marketing, etc.
- Proactively reaching out to existing partners for support and to ensure that performance targets are exceeded.

Requirements

Who you are:

- 2-3 years of experience in a client-facing, operational role.
- Candidates with experience in the OTT entertainment, OEM’s, prepaid cards or digital payment industries would be at a distinct advantage.
- Excellent communication skills with a partner centric approach.
- Ability to quickly produce quality work in short time frames
- Fluent in Arabic and English in oral and written form, French would be advantageous.
- Generalist skill-set that is equally comfortable analyzing data, speaking to partners, presenting to upper management.
- Proficiency in Power Point and Excel is a must.
- Organized, process-driven strategic thinker.
- Genuine, proactive, confident, flexible, and fun attitude
- Thrive on working in a constantly changing but always-exciting environment!

About the Company

MBC GROUP is the largest media company in the Middle East & North Africa region that enriches people’s lives through information, interaction and entertainment. In 2002, nearly a decade after the launch of MBC1 in London, in 1991, MBC GROUP moved its headquarters to Dubai Media City, United Arab Emirates.

Today, MBC GROUP includes over 17 leading TV channels: MBC1 (general family entertainment); MBC2 & MBC MAX (24-hour western movies); MBC3 (children’s edutainment with a mix of both local productions and western acquisitions); MBC4 (entertainment for young families with a female-focus); MBC ACTION (an indigenous adrenaline-packed channel targeting young males with local and homegrown productions); MBC VARIETY (Western films and general entertainment with uninterrupted broadcasting); MBC DRAMA (24/7 Arabic drama) & MBC+ DRAMA (a joint pay-TV channel between MBC and OSN); MBC PERSIA (general family entertainment dubbed and subtitled in Farsi); WANASAH (24-hour Arabic music channel); MBC MASR & MBC MASR2 (general family entertainment geared towards the Egyptian family); MBC BOLLYWOOD (delivering the freshest in Bollywood content geared towards the region via an Arabized interface); MBC USA (on “Dish Network” in the US); MBC IRAQ (a premium channel aimed at the entire Iraqi family), MBC5 (new satellite channel dedicated to the Maghreb); all of them benefit from MBC STUDIOS which produces the region’s most compelling premium content for cinema, television and on-demand platforms. MBC GROUP also includes two FM radio stations: MBC FM (Gulf music) and Panorama FM (contemporary Arabic hit music).

Furthermore, part of MBC GROUP is Shahid and its premium subscription-based service Shahid VIP, the world’s leading Arabic streaming platform, home to highly rated original productions from the Arab world, a wide range of exclusive movies and premieres, as well as the top watched live Arab TV channels.