Bank Customer Service Representative - Vietnamese, Portuguese Language

Job description / Role

We are looking for Banking Customer Service Representative with Vietnamese, Portuguese, Spanish or Chinese language fluency. The ideal candidates must be responsible for handling all the customer service concerns by clarifying the complaints, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Job Description

- Be able to manage large amounts of phone calls, chats, emails, and other communication channels in a timely and professional manner.
- Serves and attracts potential customers by providing product and service information.
- Ensure customer satisfaction and maintain professional customer service by providing proactive customer service.
- Contributing to team effort by accomplishing related results as needed and meet personal and team targets.
- Assist customers with the opening of accounts, update internal database with information about issues, and share feedback.
- Be able to demonstrate impeccable telephone etiquette and management.
- Be able to provide support and troubleshooting on trading platforms.
- Provide all relevant information to clients regarding documents and materials for becoming a client.
- Follow communication procedures, guidelines, and policies

Requirements

Requirements

- Any Bachelors degree
- Able to work on shifts rotation / day - night- weekends
- Previous customer support experience will be considered an advantage
- Fluency in English with any of the following language is mandatory: Spanish, Portuguese, Vietnamese or Chinese.
- Excellent knowledge of Microsoft office tools
- Knowledge of MetaTrader platforms will be considered an advantage.

About the Company

Najma Human Resources and Training Consultancy, is committed to professional service in Human Resource and Training.

Najma, has been operating successfully since 1997 and has been offering consultancy service to a number of reputed organizations in the Middle East, Eastern Europe and Africa.