Banking Support Analyst - 6 Months Contract

ManpowerGroup Middle East

Dubai, UAE

Ref: HP647-2044

Job description / Role

Employment: Full Time

• Respond to complex operational service and support inquiries from Clients
• Assume appropriate decision-making authority to ensure flawless execution against clients’ needs.
• Log service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications.
• Perform transaction and process research to analyze potential technical or operational problems or issues.
• Work with stakeholders within CSS (Client Support Services) and non-CSS organizations to resolve client issues.
• Stay current with industry and client trends and maintain a strong knowledge
• Represent complex customer operational requirements; negotiate and manage expectations internally and externally.
• Develop and manage short term operational initiatives, special projects and client-driven continuous improvement plans.
• Be accountable for delivering against commitments to clients.
• Organized in tasks and activities.
• Provide mentoring and Subject Matter Expert support to other team members.
• Passion for results as demonstrated by:
• Constant evaluation of work already done and striving for improvements in work processes and work results
• Stretching the bar on agreed upon objectives
• Active participation in meetings, contributing ideas to ensure a positive outcomes
• Willingness to take on new challenges, explore new ideas and be flexible in handling expanded job scope

Requirements

• Bachelors/Degree or equivalent experience. Typically requires a minimum of 5-6 years experience in a customer facing role in software, financial or information services.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions
• Proficiency providing technical and consultative support to external customers and confidant when speaking to clients or internal stakeholders
• Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
• Working knowledge of Microsoft Office and Microsoft Outlook.
• Excellent verbal, written and interpersonal skills are required.
• Language – proficient in English plus French
• Knowledge in payment systems or worked in Vendors/FIs to develop applications for the payments industry

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

  • IT & Telecommunications
  • Engineering & Construction, Oil & Gas
  • Banking, Finance & Legal
  • Sales & Business Development
  • Marketing, Public Relations & Communications
  • Human Resources & Training
  • Customer & Support Services (Secretarial and Administrative)
  • Operational, Supply Chain & Logistics
  • Executive Recruitment
  • Emiratization Solutions
  • Recruitment Program Outsourcing Solutions
  • Managed Service Provider Solutions
  • Talent Based Outsourcing Solutions
  • Outsourced Staffing Solutions

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Analyst salaries in UAE

Average monthly compensation
AED 19,000

Breakdown available for industries, cities and years of experience