Barista

Job description / Role

Product:

• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Follows all Company drink recipes and procedures.
• Passes monthly re-certifications in a timely manner.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Begins to educate themselves on the various types of coffee, tea products, blends and roasts.
• Proficiently prepares blended and cold drinks provided by the store.

Service:

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service.

Environment:

• Restocks shelves when necessary.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
• Assists in the distribution of weekly shipments.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.

Requirements

Requirements, Qualifications & Physical Demands:

• Entry level position.
• Runs errands, when needed, to pick up supplies and/or product.
• May work special events, as needed.
• Maintains positive Company morale and professional attitude.
• Must be able to work overtime, as needed.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.
• Regularly required to stand, walk, talk and hear.
• Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
• Regularly required to lift and/or move items up to 30 pounds.
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.
• Regularly required to handle food and hot beverages.

About the Company

Ordering food in the UAE made easy.

Not your typical food delivery & table-booking app.