Barista

Job description / Role

About the company

Azadea Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty and cosmetics across the Middle East and Africa, spread across 13 countries overseeing more than 700 stores.

Job purpose

The barista is responsible for preparing and serving a variety of food and beverages.

Responsibilities

• Perform daily operational tasks following the brand's established standards. This includes requisitioning product orders, setting up necessary products and equipment for service, and executing opening and closing procedures.
• Ensure orderliness, tidiness, and smooth operations, and promptly notify the manager of any observed discrepancies related to procedures, quality, or standards.
• Address customer inquiries, complaints, and incidents positively, ensuring guest satisfaction through high-quality service.
• Place orders for necessary items by coordinating directly or indirectly with suppliers, following established guidelines and product-specific requirements.
• Complete weekly inventory of bar utensils, including recording wastage and breakage, and communicate findings to the manager. Monitor par and stock levels and maintain accurate log sheets (fridge and chiller temperature, vegetable sanitation, etc.).

Language & technical skills

Language proficiency

• Fluency in English.

Specific expertise

• Knowledge of different specialty drink item preparations is a plus.

Education

High school degree.

Experience

Zero to two years of experience in food and beverage operations, or a similar role.

Behavioral competencies

Customer focus

Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues.

Plans and aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.

Drives results

Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.

Communicates effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail.

Self-development

Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, takes advantage of available opportunities to update knowledge, skills, and abilities and to apply them on the job. Seeks guidance concerning opportunities and resources for continuous learning and development.

Azadea Group is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.