Job closed
Ref: RP714-20260
Job description / Role
What you will be doing:
- Maintain available to provide assistance for any matter related to making the stay of the hotel guest a pleasant and memorable one
- Welcome guest upon arrival
- Escort guest to their room, explain room and hotel facilities and offer assistance
- Keep abreast all hotel promotions, product knowlege, VIP arrivals and upcoming events
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle
efficiently and courteously.
- Show fullest cooperation and respect within the team and other departments.
- To prepare and serve beverage orders according to recipes and service standards.
- To be fully knowledgeable about all bar products.
- To be able to up sell each time with each customer.
- To provide high personalized standard of quality and efficient / friendly service.
- To prepare mise-en-place and perform side duties.
- To collect all general requisitions and food and beverage requisitions.
- To have a thorough understanding and knowledge of all beverage items and prepare garnishes accordingly
- To handle guest enquiries in a courteous and efficient manner.
- To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To provide friendly, courteous and professional service at all times.
Requirements:
- Service focused personality is essential and a passion for everything food and beverage
- Previous experience in a similar role is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
