Beauty Advisor

Job description / Role

Company Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The beauty advisor is primarily responsible for selling products through courteous, friendly, caring, efficient service and accurate on-time execution of merchandise display and promotion. They should exhibit full product knowledge to engage and satisfy customers that will impact sales and ultimately drive business growth.

What you will do

• Recommend appropriate products and provide information highlighting the features, advantages, and benefits to the customers.
• Assist in locating, selecting, and purchasing desired products based on preferred brand, variant, and colour of the customer.
• Utilize appropriate selling techniques such as suggestive selling, upselling, and cross-selling to increase average transaction value (ATV).
• Monitor availability of GOBE products.
• Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
• Monitor and update reports on product shelf life.

• Ensure products on display are replenished as needed with complete shelf tag price and price tags.
• Maintain cleanliness and orderliness of the assigned area.
• Comply with all set customer service standards (e.g. smile and greet, offers basket, etc.).
• Attend to all customer queries and needs.
• Resolve customer complaints guided by set customer service standards and within scope of control.
• Prepare and set up store promotion by utilizing marketing collaterals to effectively communicate store promotions.

• Weekly monitor price changes and update shelf/price tags as needed.
• Timely display all products following set planograms and guidelines for a specified duration.

• Accomplish MFP and PDP on time.
• Participate and implement agreed EES action plans.
• Strictly comply with set company policies and procedures especially on attendance, punctuality, code of conduct, and set grooming standards.

Required skills to be successful

• Good knowledge of the fashion and beauty industry and trends.
• Retail operational skills (stock, visual merchandising, systems, cash handling).
• Computer skills.
• Empathy, customer service, and results oriented.
• Leadership and problem-solving skills.
• Excellent relationship skills.
• Integrity and trust.
• Ability to deal with ambiguity.
• Proactive with good team spirit and able to take initiatives.

What equips you for the role

Education: High school or degree (not essential)

Minimum experience and knowledge: Minimum 2 to 4 years of experience in retail with a focus on the beauty or fashion sector.

Additional information

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.