Beauty Specialist/ Makeup Artist | Retail | Watsons

Job description / Role

Company Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role

The Beauty Specialist / Makeup Specialist will play a key role in enhancing the beauty experience for our customers by providing expert makeup consultations, product recommendations, and demonstrations. The ideal candidate will have a strong knowledge of makeup techniques, products, and trends, particularly those relevant to the Middle Eastern market. This role requires a dynamic and customer-focused individual who can provide exceptional service and foster long-term customer relationships.

What You Will Do

• Support selling plans to deliver sales budget
• Carry out planogram and price changes and maintain store appearance and merchandising standards
• Monitor stock levels and ensure regular replenishment of stocks
• Conduct makeovers for customers
• Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages
• Monitor and update reports on product shelf life
• Consolidate frequently asked products and recommend new SKUs to the Store Manager and submit to Program Lead
• Consolidate customer profiles in relation to customer queries and concerns and submit to Store Manager
• Recommend category building activities (e.g., animations, hair and skin analysis, makeover, etc.)
• Recommend relocation and meter reallocation of product display relevant to store customer profile and category performance analysis
• Provide information to customers on regimen building

Commercial

• Monitor and deliver 100% brand product availability
• Monitor replenishments of stocks and product housekeeping in the selling area
• Clean and maintain makeup applicators and tools
• Ensure highlighting and cross-selling of exclusive products on planograms and off-shelf displays related to product use
• Check proper implementation of promo call outs, hero displays, price changes, etc.
• Attend to customer complaints with sincerity and understanding
• Handle customer queries on beauty and skincare product knowledge and offer advice professionally aligned with the brand of service standards
• Follow through on customer's feedback and requests
• Conduct personalized makeup consultations, including color matching, skin type assessment, and style preferences
• Provide expert recommendations on makeup products and techniques suited to individual needs and occasions
• Demonstrate product application techniques, including foundation, eye makeup, and contouring, to educate customers on achieving desired looks

Process

• Align with Store Manager on submission of sales tracker
• Maintain adherence to planogram implementation
• Ensure all products displayed in the selling area are in good condition and near expiry; damaged products are pulled out from the selling area

People

• Plan and monitor Personal Development Plans and in-role development interventions
• Ensure timely submission of Performance Reviews
• Implement action plans for employee engagement
• Strictly adhere to company policies and procedures (Code of Conduct, ROS, Data Governance)

Required Skills to Be Successful

• Good knowledge of the beauty industry and trends
• Retail operational skills (stock, visual merchandising, systems, cash handling)
• Computer skills
• Management skills
• Empathy
• Customer service and results oriented
• Leadership and problem-solving skills
• Excellent relationship skills
• Integrity and trust when dealing with ambiguity
• Proactive with good team spirit and able to take initiatives

Key Competencies

• Artistic skills: Demonstrates creativity and proficiency in makeup artistry, with the ability to enhance and transform customer appearances.
• Customer focus: Passionate about beauty and committed to providing exceptional customer experiences.
• Product expertise: Deep knowledge of makeup products and their application, with the ability to educate and advise customers.
• Sales ability: Proven track record of achieving sales targets and building customer loyalty.

What Equips You for the Role

Education: Certification or diploma in makeup artistry, cosmetology, or a related field is preferred.

Minimum Experience and Knowledge: Minimum of 2-3 years of experience in makeup application, beauty retail, or a similar role, including team management. Must have extensive knowledge of makeup products, tools, and techniques, including an understanding of different skin types and tones, particularly those common in the Middle East.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.