Bell Attendant

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

• Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure, and in the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Park guests' and visitors' vehicles in the designated hotel parking area.
• Resolve guests' complaints and requests and liaise with the concerned department to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the concierge desk.
• Be aware of the hotel accident prevention policies.
• Responsible for the efficient, clean, safe, and hygienic maintenance of the concierge desk area.
• Maintain accurate records and documentation as per operational and organizational requirements.
• Responsible for lobby paging services under the supervision of the concierge.
• Practice suggestive selling and familiarize guests with hotel facilities.
• Coordinate with front office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure and release of guest bags on departure.
• Escort guests to their rooms. For first-time guests, explain hotel facilities. In the room, explain room facilities such as how lights and TV function, safe, AC, fire exit, etc.
• Ensure luggage is placed for guest to unpack.
• Ensure that all guests are greeted on arrival and departure of the hotel and escort each individual in the right direction.
• Review log book, verify outstanding items, and follow up on pending tasks. Identify any special assignments for the day.
• Check hotel situation, occupancy, functions, groups, and VIPs.
• File daily concierge desk reports and documents systematically under the supervision of the concierge.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• At the end of the shift or the day, communicate all information that the next shift needs to know for smooth operations.
• Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
• Ensure prompt and efficient delivery of messages, newspapers, parcels, and packages to guests as per hotel policy. Arrange all guest transportation requests including limousine service, shuttle bus, and car rental in coordination with the rent-a-car agent available in the hotel.
• Handle telephone calls at the concierge desk.
• Review and update logbook.
• Check equipment.
• Be smart, well-groomed, and maintain a friendly and cheerful disposition at all times.
• Oversee day-to-day operations.
• Report regularly on happenings to assistant front office or front office manager.
• Be aware of fire and first aid procedures.
• Handle guest complaints and report to manager.
• Be fully aware of the talk of the walk for the day.
• Maintain proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of daily activities and have product knowledge of all the hotel facilities.

Qualifications

• University degree in any field.
• Minimum 1 year in a similar role in a 4-star or 5-star hotel.

Additional information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our corporate social responsibility activities, like Planet 21.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.