Bell Captain

Job description / Role

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Ensure that bell desk is manned at all times
- Ensure smooth and fast baggage handling for all arrival / departure guests.
- Maintain close relationship with reception / information / cashier as well as other departments.
- Attend all guest calls for Bell stand / Door Services related services.
- Delegate bell men to pick up the baggage's from guest rooms.
- Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)
- For any guest requests follow up call to be made back to the guest to verify complete satisfaction.
- Check the inventory of items on loan, and all items are collected at the time of on or before check-out.
- All baggage movements are tagged and recorded.
- Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest

Requirements

Your experience and skills include:

- Flexibility to respond to a range of different work situations
- Ability to work in a team-oriented, high-volume, fast-paced, guest-centric environment
- Must have the ability to multi task
- Ability to work under pressure

Your team and working environment:
A wonderful brand new hotel just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.