Bellman

Job description / Role

Key tasks
- Welcomes and provide any information and assistance to the guests and visitors whilst discreetly monitoring movement in the lobby and public areas
- Helps encourage guest loyalty by developing friendly and personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Deals swiftly, efficiently and sensitively to guest complaints and follows through
- Conveys the brand and hotel image through his/her irreproachable attitude
- Be aware of the location of the hotel and its environment and be able to direct the guest to and from the hotel
- Coordinate guest needs within the hotel
- Keep the guests informed about the formalities and any special conditions relating to their stay and the services available
- Handle phone calls and ensure the telephone is answered before the 3rd ring following the Novotel & Adagio telephone techniques at all times
- Follow up on guest requests and ensure the guest is provided with all the assistance needed
- Pass on information as necessary to other related departments and to other members of the front-office team, maintain effective communication with all departments to ensure smooth service delivery
- Store Guest baggage securely when requested (according to the Novotel & Adagio procedures and general safety requirements)
- Ensure the security of guests' property during transfers and/or storage in the luggage room
- Assist the guests with any request regarding tours, excursions entertainment and exhibitions happening at ADNEC
- Maintain an up to date knowledge of the hotel and local services
- Report for duty punctually wearing the correct uniform and name tag
- Maintain a high standard of personal appearance and hygiene adheres to the hotel and department appearance standards
- Read and understand the hotel's Employee Handbook and adhere to the hotel's rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
- Comply with local legislation as required
- Respond to any changes in the department as dictated by the needs of the hotel
- Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
- Attend training and meetings as and when required

Requirements

Skills

Level of Education Others
- Areas of study Hospitality

Professional experiences
- 1 to 2 years

Languages essential
- English

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.