Bellman

Job description / Role

Hotel Overview:

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.

Bellman

You are the beginning of an exceptional guest experience! As a Bellman, you will provide a high standard service level at the front entrance of the hotel and reflect the Swiss Hospitality.

What's in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Greets consistently and professionally our guest to provide a warm welcome or farewell. Assists our guests promptly, enhancing our reputation for excellence and delivers courteous and efficient services in order to meet and exceed guest expectations and creates a lasting impression of warmth and hospitality
- Ensures the uniform provided is kept in good condition clean, presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image for our guest
- Maintains and ensures cleanliness is to the maximum throughout the entrance area and lobby.
- No clutter or other debris is found along the escorting routes or anywhere on the hotel premises
- Ensure to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure and invites them to return
- Ensure guests are personally greeted by name (if known), directs / escorts guests to the reception (as per LQA standards) and assists guests with directions or inquiries about hotel events, functions or services to make them feel expected and welcomed
- Mans the main entrance door to welcome and bid farewell to guests, while maintaining a smooth traffic flow at curb side as well as driveway. Coordinates guests in lobby and main entrance to ensure smooth entry and exit of guests to and from the hotel
- Opens car doors for arriving and departing guests.
- Assists guests with luggage or belongings and escorts them to the lobby or any pre-arranged transport
- Assists guests in providing taxis on request
- Checks the arrivals and departures reports for a better handling and anticipation of our guests needs.
- Maintains awareness of guest profile through Opera PMS guest history
- Actively elicits guest feedback and preferences, regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction
- Forwards all guest complaints or problems to the guest relations manager
- Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest queries
- Establishes, promotes and maintains good public relations and enhances sales for the hotel at every opportunity
- Raises/Lowers national flags and/or hotel flag when required
- Ensures in liaison with the valet drivers that cars are delivered within 10 minutes upon guest request
- Adheres to all company and hotel rules & regulations at all times
- Cooperates in the performance of any reasonable task requested by company manager, executives and guests

Requirements

Your experience and skills include:

- Minimum 2-3 years of previous experience in hotel industry is preferred
- Creative and passionate about customer service
- Able to work in a high-pressure environment
- Ability to work cohesively with the team

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.