Boarding Representative

Job description / Role

Objectives: Kanoo Shipping is looking for a Boarding Representative to be based in Dubai. We are looking for someone that has experience in the provision of efficient and proactive services to vessels and strong knowledge of the shipping in the UAE.

Main responsibilities:

• Responsible for the efficient provision of port operations services as required by the vessels in port and as per procedure.
• Provide arrival and departure documentation requirements on a timely manner and without causing delay to vessel berthing or departure.
• Obtain all required arrival and departure information from the vessel and relay to the communication center/ all concerned parties as per procedure.
• Analyze vessel schedule and requirements for basis of planning an efficient and on time attendance to the vessel.
• On vessel arrival, carry out a thorough discussion with the vessel command all requirements as per Agency Now Check List, in order to plan for efficient and timely operation.
• Reports on time as per duty schedule and ensure thumb print is carried out in the main office attendance system.
• On time as per procedure delivery of hand carried items, cash and mobile phone to the vessel (and collection of mobile phone thereafter).
• Ensure all principal / standing / safety instructions are clearly understood and all operational and safety procedures are strictly complied.
• Providing full liaison support functions for official matters with Port and Immigration Authorities.
• Close coordination with the vessel command /concerned authorities and other parties in order to comply with vessel requirements.
• Ensure full details of complaints, procedure and safety related issues are reported to the boarding representative supervisor and required appropriate corrective actions are carried out.
• Responsible for safe delivery of Cash to Master, collection of respective acknowledgment receipt and submitting to communication center thereafter.
• Carry out boarding representative duties as per procedure.
• Responsible for building and maintaining good relationship with authorities.
• In charge of ensuring crew feedback form are provided to off signers and for collecting crew feedback form's back from on signers and submit to shipping manager’s office.
• Providing In port master satisfaction feedback form to the Master and submitting the filled form to the shipping manager’s office.
• Improvement of performance in carrying out responsibilities to achieve customer requirements.
• Responsible for ensuring effective implementation/ compliance of management requirements as per Kanoo shipping operational / quality / HSSE procedures and policies
• Monitor suppliers to ensure Kanoo Shipping operational/ quality/ HSSE/ accounting requirements are strictly complied at all times.
• Support - Providing full support functions to cover Sharjah office as and when required.

Reporting to: Boarding Representative Supervisor

Other interactions: Senior Operations Supervisor - Sharjah , Boarding Representative Supervisors, Communication Center, Husbandry, Crew Care, Port Operations, QHSE Supervisor, Port Authorities, Immigration Authorities, Principals, Vessel Command, concerned supplier as required

Requirements

• Prior experience in an operational role in a Shipping company or as a boarding representative.
• Candidate must have full knowledge of shipping policies, rules and regulations.
• Must be safety conscious and have a thorough understanding of Quality & HSSE Management Systems.
• Competent in time management, analysis and planning.
• Good communication skills in speaking and writing in English.
• Proficient in: Office software utilities (Outlook, Excel, Word)
• Must have experience with other operational software/ systems.

About the Company

Established in 1890, Yusuf Bin Ahmed Kanoo (YBA Kanoo) started from a humble trading and shipping enterprise founded in Bahrain by Haji Yusuf Bin Ahmed Kanoo. From Bahrain, the business spread to Saudi Arabia in the 1930s.

In 1967, Hamed Kanoo came from Saudi Arabia to the UAE to expand the family business. Having successfully established Yusuf Bin Ahmed Kanoo (YBA Kanoo)'s operations in Khafji in the Kingdom, the company asked him to replicate the same in UAE too. With only 5 people including him, Hamed Kanoo managed to put-up The Kanoo Group as a trade name in the UAE Map. At present, The Kanoo Group operates in UAE and Oman. Mishal Hamed Kanoo serves as the Chairman, with over 1,200 employees working for its divisions.

The Kanoo family remained true to their early values. This adherence to ethics and beliefs made them an essential component of the regional business life.

One of the first industries that Kanoo excelled at was shipping. No one could have predicted that it would challenge the monopoly of long established British companies and goes on to become the largest regional shipping agency in the Middle East. Kanoo Shipping is one of the founders of S5 Agency World Ltd. and was the first Arab shipping agency in the region in 1911. At present, Kanoo Shipping operates in 20 countries and in all principal ports and offshore tanker loading terminals around the Arabian Peninsula, including Iraq. It handles 11,000 port calls every year which covers all ports in the Suez to India range.

The historic rise of Kanoo Travel has proven similarly impressive. The group's interest in travel started in 1937 when the company used to provide refueling facilities for Imperial Airline sea-planes en route to India and Australia. In 1947, Kanoo Travel became the first IATA agency in the Gulf and became the very first travel company in the Middle East to receive the ISO certification in 1997.

The Group's another success story began in mid-1960s. Kanoo Machinery used to supply construction and material handling equipment in the region. At that time, the UAE was just setting up its oil and gas industry and developing its infrastructure. By providing the government and private sectors with world-class equipment and services, Kanoo Machinery helped lay down the foundations of the vital sectors of UAE's economy.

Today for over 130 years, the company is amongst the most diversified and highly regarded business houses in the Gulf region and operates extensively throughout Saudi Arabia, Bahrain, United Arab Emirates, Oman, Yemen and Qatar. It has unremittingly grown its realm of businesses into various industries in shipping, travel, machinery, logistics, property, energy (oil & gas, power, water) industrial chemicals, training, joint ventures, retail, and commercial activities.