Boutique Manager - Luxury Fashion

BAC Middle East

Dubai, UAE

Ref: MP450-1522

Job description / Role

Employment: Full Time

Job Summary

To initialize and close sales transactions with customers visiting the shop, offering them qualified advice on the collections and products in store, with a view to maximize sales, as well as enable them to enjoy an enjoyable shopping experience, while respecting and projecting at all times the Brand’s image and values.

Summary of Key Responsibilities

• Attend to customers visiting the shop, initiate sales process, offer them qualified advice on the available products, pay attention to the customers’ tastes, and close the sale in order to reach sales targets and render the customer happy.

• Work regularly on the merchandising in order to create the best display of products and the nicest visual ambiance in store needed to boost sales. In order to achieve this, you will have to replenish stocks as often as required, think of pushing the slow moving items, of establishing a good balance between new and old collections, a good balance between full retail priced items and discounted items, and all other ways you might think of to maximize the Company’s business.

• Meet and greet the customers courteously, give them the requested level of product information, customer assistance, build solid long-time relationships with returning customers, provide personalized service.

• Maintain an up-to-date database on customers visiting the store; communicate to the customers all information regarding the special offers, sales, promotions, events to maximize the business goals of the Company.

• Update the product knowledge through personal readings, following the latest trends around the world in order to be able to provide confident and relevant advises to customers.

• Gather market intelligence and competition information in order to be aware of what’s happening around your brand, learn about your competitors, and stay ahead of it.

Requirements

Summary of Key Performance Indicators

• Reach sales targets.
• Write consistent sales reports.
• Feedback on best sellers, worst sellers, lost sales.
• Work regularly on merchandising.
• Perfect level of customer service, feedback on customer satisfaction.
• Perfect level of product knowledge.
• Display good team spirit.

Summary of Knowledge, Skills & Experience

• Good knowledge of fashion trends around the world.
• Good communication and interpersonal skills.
• Good command of the English language.
• Perfectly groomed in store.

Summary of Qualifications & Experience

A. Education & Competency

• Graduate in business management from a recognized university.
• Excellent communication & interpersonal skills.
• High attention to detail, quality & accuracy.

B. Experience

• Minimum 3 to 5 years of relevant experience in luxury retail industry.
• Proven track record of retail store management.
• Experience of managing multi site operations.
• Experience of creating sales culture and driving sales.
• U.A.E experience would be ideal.

About the Company

BAC Middle East - the longest established professional recruitment consultancy in the UAE. Established in 1979, we have been at the forefront of the region's recruitment industry for 40 years and were the first firm of our type in the world to achieve ISO9001 certification: a reflection of our constant emphasis on quality and customer satisfaction.

With our well-developed infrastructure and staff strength, we are able to assist you with recruitment needs ranging from junior professionals through to middle and senior management, whatever your industry sector.

BAC's proven regional experience and resources can help ensure that you recruit the best available candidates and enjoy the many advantages of a managed recruitment process.

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