Boutique Manager/ Store Manager - SEIKO | Retail | Watch Division

Job description / Role

Job Requisition ID: 167572

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role:

The Boutique Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Accountable for achieving the annual budget of the showroom (100%), brand budget (80%), effective showroom visual merchandising & operations (85% score), customer service excellence (DSES 100%), stock pilferage (0%). Lead a highly motivated & performing showroom team (85% of team members achieve 100% of their objectives), self-development (attend a minimum of 2 self-development programs).

What You Will Do:

Description of Accountability:

Customer Experience / Sales

Responsible for high standards of customer service in all areas of operations, by ensuring that all store staff have complete knowledge about their functional areas so as to perform their jobs effectively. Customer service standards are maintained at the point of sale, and any customer complaint or issue is resolved with the objective of achieving customer satisfaction whilst taking decisions within company policies and procedures.

Support all marketing and promotional measures by ensuring that suitable changes and modifications in merchandising are approved by the Store Manager and made in consultation with the visual merchandising team to support the campaign with minimal disruption during regular store hours; suitable manpower planning done by department managers; and stock planning is done to effectively support expected demands.

Drive Sales & Profitability

Support the Retail Operations Manager by participating in the process of monthly forecasting by receiving inputs relating to product/range from various departments; monitor progress through weekly meetings, and initiate corrective measures in case of deviations from the forecast with the objective of ensuring that monthly and yearly budgets are achieved.

Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.

Creates and executes strategies to maximize store sales and control expenses.

Operational Effectiveness

Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc).

Executes and complies with all company policies and store procedures.

Work closely with the Operations Manager and Department Managers in ensuring smooth store operation by ensuring all standards relating to merchandising are implemented and followed to maintain brand integrity; company policies regarding store operations are adhered to; facilities provided to visitors are in place; high-risk areas identified and requisite measures taken to reduce shrinkage; cost-saving measures are regularly investigated to control wasteful expenditure and minimize operating costs, with the objective of meeting desired retailing standards at cost-effective levels.

Team Management

Maintain a motivated store team, use positive reinforcement to encourage continued improvement. Ensure consistent staff performance & development by coaching, counseling, disciplining, planning, monitoring, and appraising performance results. Oversee & monitor all cashiering activities (daily cash/credit reconciliations/bank deposits/down payments and sales orders). Responsible for role delivery and development of second in charge. Manage team annual leave plans keeping in mind business needs and seasonal & promotional peak periods. Ensure retail back office coordinator is informed & updated on all leaves & comp offs for proper records.

Self-Development

Maintain professional and technical knowledge by attending product training workshops and training programs.

People Development / HR

Networks, supports recruiting, hiring, developing, and retaining high-quality management and associates to fill store profile and succession planning.

Leads by example, trains, develops, and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Organizes weekly staff meetings and daily briefings to recap store performance and to communicate new company goals and strategies, as well as new store procedures and performance targets.

Required Skills to Be Successful:

• Participates in and attends all store meetings and other related functions.
• Represents a positive attitude toward the brand and the company.
• Participates in all inventories.
• Assumes and completes other duties as assigned by store management.
• Meets or exceeds weekly sales goals.
• Satisfactorily completes all duties as assigned by management.
• Is punctual and adheres to designated work schedule.
• Is flexible and works well with peers and management to accomplish duties.
• Follows company policies and procedures 100%.
• Performs housekeeping duties as required.

What Equips You for the Role:

• Bachelor's degree.
• 3-4 years' previous store in charge experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
• Good and effective communication.
• Effective time management / uses time efficiently.
• Creative and detail-oriented.
• Accepts responsibility for own actions.
• Ability to adapt to changes as required by the business.
• Monitors own work to ensure quality.

We're here to provide excellent service, but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.