Branch Manager - UAE National

Job description / Role

Purpose: To run the day to day operations of the branch through the development of a highly developed and motivated sales and service culture ensuring the achievement of all financial and non-financial targets in line with the bank’s objectives and required standards

KEY WORKING RELATIONSHIPS:
• Line Manager: To provide updates on day to day activities, performance and ensure objectives are met
• Direct Reports; To discuss and agree sales strategies, incentives, productivity KPIs and promotional activities
• To ensure smooth processing of customer transactions, to obtain relevant approvals, to raise and resolve customer service requirements in lines with the ADCB service standards
• To manage performance and development
• Branch Staff: To have operational interactions and provide overall supervision and monitor branch performance
• Internal Stakeholders: To have day to day operational interactions

FINANCIALS MANAGED (if any): To meet the allocated sales target

ACCOUNTABILITIES
• Planning and Reporting: Prepare the branch sales plan and staff target allocations and to monitor, track and analyse the sales report, branch performance and customer attrition to achieve the assigned financial targets.
• Sales and Service Support: Lead and motivate the branch team members to perform all sales and service related activities for existing and walk in customers to the branch
• Ensure that all customer queries and service requests are processed and delivered within the agreed service level turnaround time; identify potential business acquisitions and actual sales growth opportunities
• Customer Support: Monitor and assess the efficiency of the branch workflow in regards to internal and external customer expectations, service levels, waiting times and turnaround times for service requests.
• Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards
• Financial: Monitor financial performance so that the business is aware of anticipated costs and revenues, areas of unsatisfactory performance and improvement opportunities are identified and addressed to ensure the budget is managed in line with requirements

Policies, Processes, Systems and Procedures
• Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
• People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
• Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
• Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Requirements

• Bachelor’s degree preferably related in Banking or Commerce
• At least 5 - 7 years of experience within the banking/financial industry with a minimum of 2 years in a managerial role

Knowledge and Skills
• Working knowledge of basic word, excel and power point
• Leadership and team building skills
• Time management and organisational skills
• Problem resolution skills

Behavioral Competencies
• Accelerate Growth
• Drive Performance
• Communicate & Collaborate
• Build Relationships

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.