Branch Manager - UAE Nationals

Abu Dhabi Commercial Bank (ADCB)

Abu Dhabi, Dubai, UAE

Ref: LP452-465

Job description / Role

Employment: Full Time

Job Purpose: To run day to day operations of the branch through the development of a highly developed and motivated sales and service culture ensuring the achievement of all financial and non-financial targets in line with the banks objectives and required standards

Accountabilities

Planning and Reporting
- Prepare the branch sales plan and staff target allocations and to monitor, track and analyse the sales report, branch performance and customer attrition to achieve the assigned financial targets

Sales and Service Support
- Lead and motivate the branch team members to perform all sales and service related activities for existing and walk in customers to the branch
- Ensure that all customer queries and service requests are processed and delivered within the agreed service level turn-around time; identify potential business acquisitions and actual sales growth opportunities

Customer Support
- Monitor and assess the efficiency of the branch workflow in regards to internal and external customer expectations, service levels, waiting times and turnaround times for service requests

Leadership
- Manage employees and teams by overseeing their performance management, recruitment, learning and development to ensure high levels of engagement, and competence, a motivated work environment and to maximize employee contribution to business performance

Change Management
- Drive the management of change in the business area through direct reports and teams by providing inputs for, and partaking in change initiatives, programmes and projects taking into account best practice and standards in the business environment

Financial
- Monitor financial performance so that the business is aware of anticipated costs and revenues, areas of unsatisfactory performance and improvement opportunities are identified and addressed to ensure the budget is managed in line with requirements

Policies, Processes, Systems and Procedures
- Oversee the implementation of the required policies, procedures and controls covering all areas of the business area’s activity so that all relevant procedural/legislative requirements and standards are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation whilst safeguarding the bank

People Management
- Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance

Requirements

- Bachelor’s degree preferably related in Banking or Commerce
- At least 5 – 7 years of experience within the banking /financial industry with minimum of 2 years in a managerial role

Technical Competencies:
- Working knowledge of basic word, excel and power point
- Leadership and team building skills
- Time management and organizational skills
- Problem resolution skills

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.

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Senior Analyst salaries in Bahrain

Average monthly compensation
BHD 350

Breakdown available for industries, cities and years of experience