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Branch Operations Manager

Commercial Bank International (CBI)


Ref: GP618-57

The Role

Develop and manage the customer service area and cash area, provide advice / solutions based on thorough analysis of customer needs; supervise day to day functions as per the procedures laid down in the Branch Operations Manual of the Bank to ensure the delivery of quality service to customers.


•University degree / Higher Diploma (Nationals) or equivalent Qualification
•Minimum 5 years experience in the Customer Service department of a bank
•Knowledge of the bank’s operating procedures
•Knowledge of Banks products and services
•Awareness of Central Bank guidelines and regulations
•Communication skills in English and Arabic (verbal and written)
•Customer Care skills
•PC skills (MS Office, banking software)
•Planning and organizing skills

About the Company

Founded in 1991, Commercial Bank International is an award winning full-service commercial and retail bank offering simple and easy-to-understand products and services.

Our aim is to attract, develop and retain the very best people by offering a motivating and inclusive workplace where talent is recognized and developed. At CBI we will give you the opportunities you need to get more from your job. We'll help you grow and progress by acknowledging your talent, and rewarding you well. In return you'll give us your energy, enthusiasm and the drive to deliver results.

That way, we all have a promising future.

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