Branch Sales & Service Executive

Job description / Role

* To provide the highest level of personalized service to Retail Banking Client.
* To acquire additional business in the form of relationship as well as liabilities and assets, from the target market of Client Banking (CB) business.
* To achieve business, revenue and target for the Client Banking business and to implement local and global standards for the segment

RESPONSIBILITIES:

Strategy
* Drive the Digital Agenda.
* Strategies for Revenue generation and business development
* Business objectives and goals
* Guidance, assistance and support clients need
* Generate revenue ; Sales through Services and acquire New To the Bank

Business
* To achieve the agreed sales target as given by the bank / business / top management.
* To solicit fresh Clients as per agreed Bank's sales policy, strategy, and targets.
* To ensure Account Opening procedures are strictly adhered to as per policies and guidelines.
* To develop a potential NTB Clients for new business development.
* To promote the highest level of customer service and responsiveness to Client Banking Customers.
* To indentify client finical needs by providing the right finical solution to increase total portfolio for the Bank.
* Intelligently access the needs and problems of the existing Clients and guide them in the best solution of their queries and concerns.
* To keep Clients informed of new products/services and promotional activities
* To follow the sales management process on a regular basis and submit required reports to the Branch Manager / TL on a timely basis.
* To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the banks customers.
* To ensure the highest standards of know*your*customer requirements supported by documentation.
* To ensure credit portfolio is managed in an efficient manner with zero expired facilities.
* To ensure that the branch premises maintains highest standards of hygiene, cleanliness and comfort.
* To be conversant with AML / CDD guidelines, Compliance policies and business processes relating to frontline areas outlined in the Process Guide ( PDU Link)
* To ensure compliance with Minimum Control Standards on Customer Data Confidentiality
* Identify Service Quality initiatives to acquire and retain customers.
* Improve workflow and processes to maintain highest quality of service delivery.
* To promote the highest level of customer service and responsiveness to Client Banking Customers.
* Intelligently access the needs and problems of the existing customers and guide them in the best solution of their queries and concerns
* To ensure compliance with Global Process Standards on Customer Data Confidentiality

Processes
* Ensure compliance of laid down process and procedures.
* Facilitate and Implement work process improvements.
* To ensure compliance with Global Process Standards on Customer Data Confidentiality

Risk Management
* To be able to detect any suspicious transactions, Money laundering, forgeries etc
* Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.

Governance
* Ensure all GPS standards are followed and adhered.

Regulatory & Business conduct
* Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering.

Key Internal Stakeholders
* Branch Operations Manager
* Branch Manager
* Associate Director
* Client Service Executive
* Central Operations & CMO
* Country Money Laundering Preventing Officer
* Legal & Compliance
* Phone Banking ( customer care unit )

Other Responsibilities
* Ability to foster a friendly and co-operative work environment.
* Educate customers on using of other delivery channels.

Requirements

* Very good product knowledge.
* Good knowledge of banking practises and regulations.
* Good MIS and financial skills.
* Anti Money laundering, Sanctions/Compliance Training and Basic Banking Practice
* Very good communication skills in English and preferably also in Arabic.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.