Broker Analyst

Job description / Role

Are you ready to elevate your career?

We are seeking a motivated and detail-oriented Associate Broker - Analyst to join our dynamic team! If you have a passion for analytics and a desire to support a thriving broking environment, this is your chance to make a significant impact. Join us as we enhance our middle office operations and deliver exceptional service to our clients!

We will count on you to:

• Provide essential support to brokers and senior brokers, addressing inquiries and resolving issues promptly to ensure a positive client experience.
• Analyze client data and feedback, conduct claims analysis, and deliver exceptional service to our internal retail office and cedants.
• Prepare regular reports on billing sheets, endorsements, and other documentation to support the broking process.
• Collaborate closely with brokers, senior brokers, and cross-functional teams, including finance and operations, to align client needs with company offerings and initiatives.
• Identify and recommend process enhancements to improve middle office practices and increase operational efficiency.
• Maintain accurate records of the broking process, endorsements, market submissions, and feedback during the renewal process to ensure continuity and accountability.
• Stay informed about industry trends, competitor activities, and best practices in client relationship management to contribute to strategic planning.

What you need to have:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 0-2 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), with strong Excel skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Reliability and punctuality.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the broking team.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.