Business Analyst

Amazon.ae

Dubai, UAE

Posted
Ref: RP971-1245

Job description / Role

Employment: Full Time

DESCRIPTION
PRIMARY RESPONSIBILITIES
· The candidate shall be responsible for all Analytics related to 3P sales and seller marketing on Souq.com.
· Seller Performance Program: The rating system devised to understand the performance of sellers and decide on the ways of rewarding the sellers or improving performance.
· User Experience for Seller Tools: Sellers have tools like Listing tools, Order Management tools etc. Understanding the user experience metrics for such tools using Web Analytics tools.
· Measuring Seller Satisfaction and developing a Seller Feedback Program and using the feedback to provide input to Marketplace Business and Product teams.
· Improving seller marketing efficiency: Analyzing marketing campaign performance in terms of seller acquisition and retention
· Category Affinity: Understand affinity between different categories and seller behaviors and work closely with the sales team to execute (Up-sell, Cross-sell) campaigns accordingly.
· Seller Lifetime: Understand the key metrics around the lifetime of a seller such as Lifetime Value, Churn, and Reactivation etc.
· Reporting: Setup automated reporting and dashboards for the Marketplace team that can help them understand the seller performance, ROI and impact on the seller lifetime metrics
· Net Promoter Score (NPS): Understand the reasons of seller satisfaction/dissatisfaction and work closely with the business to provide inputs and solve those concerns
· Ad-hoc analysis: ability to understand/mine the data in accordance to the business needs and problems to be addressed, for all the functions
· Competitive Analytics- work with vendors to analyze and understand the growth of competition in the market and provide actionable insights to the senior management
· Perform well in uncertainties and collaborate and work with unclear interfaces to other teams in our rapidly evolving organizations.

Requirements

BASIC QUALIFICATIONS
· Experience of at least 8 years in Analytics, preferably in Internet/Ecommerce domain.
· Ideal candidate should have an Engineering and a MBA from reputed institutes.
· Track record of building and leading Analytics teams for multibillion dollar e-commerce companies.
· Knowledge of SQL and reporting tools ( Tableau, QlikView, MS dynamics etc).

PREFERRED QUALIFICATIONS
· Strong communication skills and ability to interact with CXOs, senior management and leadership teams directly and be able to drive and support strategic decision making
· Strong Mental Aptitude / IQ is the most essential criterion for eligibility
· Strong Business acumen coupled with analytical skills and mathematical aptitude
· Strong working knowledge of a query language – SQL/MySQL/T-SQL is desirable
· Basic experience with programming languages like Java/Python/C is a must o Knowledge of statistical analysis tools like SAS/R is an advantage
· Good understanding of graphs, charts and various other data visualizations is a must o Knowledge of Omniture and Google Analytics implementation is of advantag.
· Understanding of Web Analytics and User Experience and corresponding measurement tools like Adobe Analytics (Omniture) and Google Analytics.
· Experience of at least 8 years in Analytics, preferably in Internet/Ecommerce domain.
· Ideal candidate should have an Engineering and a MBA from reputed institutes.
· Track record of building and leading Analytics teams for multibillion dollar e-commerce companies.
· Knowledge of SQL and reporting tools ( Tableau, QlikView, MS dynamics etc).

About the Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.